You will serve as an INFORMATION AND REFERRAL ASSISTANT (OA) in the Fleet and Family Support Center (FFSC) of NAVAL WEAPONS STATION EARLE.

Duties

You will refer telephone calls and visitors to appropriate staff or office. You will maintain database with walk-in, call-in client statistics and provide data for monthly, quarterly, etc., reports. You will respond to inquiries by clarifying needs through appropriate questions and comments designed to develop necessary facts and by developing responses/solutions based on employee's knowledge and experience in problem solving. You will conduct follow-ups to ensure inquirer's needs are met, either by the employee and/or other offices/agencies to whom the inquirer was referred. You will prepare and finalize a wide variety of correspondence, reports, and other documents. You will review and process incoming and outgoing correspondence, materials, publications, regulations, and directives. You will maintain staff calendars, coordinate meeting arrangements, schedule meetings and/or conferences. You will establish, update, and maintain office procedures and records. You will use multiple office automation software to produce a wide range of documents requiring complex formats and update existing databases or spreadsheets.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• This is a bargaining unit position.
• You will be required to obtain and maintain a current valid United States driver’s license.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the (GS-05) or pay band in the federal service or equivalent experience in the private or public sector 1) Communicating with customers to obtain factual information and develop responses/solutions regarding human services; 2) Preparing and reviewing correspondences, reports and other documents; and 3) Updating and revising data in existing databases and spreadsheets to produce documents and reports. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

This job does not have an education qualification requirement.

Contacts

• Address NAVAL WEAPONS STATION EARLE NWS Earle PS/WS Storefront Colts Neck, NJ 07722 US
• Name: Department of Navy EIC
• Email: [email protected]