This position is located in the Patient Experience Office at Edward Hines, Jr. Hospital, a Level 1A complexity VHA facility. The incumbent will report directly to the Medical Center Director.

Duties

The purpose of the Supervisory Health System Specialist is to be responsible for all functions related to patient experience matters including patient experience efforts, policies and activities which may be developed at the National, VISN and VAMC levels. They are responsible for patient experience, employee engagement, patient centered models of care initiatives, including development and implementation as well as ensuring the employee understanding of the patient experience focused culture. It serves as a conduit and subject matter expert to other sources of the patient experience and patient centered models of care at multiple levels in the organization, including the VA Veterans Experience Office, Office of Patient Centered Care, Office of Patient Advocacy, and the Fisher House, to ensure the health care system has the support needed to provide consistent, positive patient experiences. In addition, the incumbent has full delegated supervisor responsibility for the Patient Experience Office.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/23/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. BASIC REQUIREMENTS: You must have one of the following: EDUCATION: Undergraduate or Graduate Education with a major study in hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. OR, EXPERIENCE: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field? This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. GS-13 GRADE REQUIREMENTS: You must have one full year of specialized experience equivalent to at least the next lower grade (GS-12) that equipped you with the knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the duties of this position. Examples of Specialized experience are: Knowledge of analytical and evaluative methods plus a thorough understanding of how regulatory or enforcement programs are administered. Ability to select and apply appropriate program evaluation and measurement techniques in determining the extent of compliance with rules and regulations issue by the agency or in measuring and evaluating program accomplishments. Knowledge and understanding of management principles, practices, methods and techniques and skills in integrating management plans into the general management of hospital operations. Knowledge of the missions, organizations, programs and requirements of health care delivery systems in general, and the VA system in particular. Knowledge of management analysis, resource management, human resources management, and program analysis methods. Knowledge of employee development and training principles, concepts, techniques and guidelines, and a thorough understanding of management objectives and hospital administration systems. Knowledge of government-wide, agency and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. Skill in application of fact finding and investigative techniques; oral and written communications' and development of presentations and reports. Skill in supervision of managing a workforce of subordinates to accomplish the work required to operate multiple significant programs and organizational functions. You will be rated on the following Competencies for this position: CommunicationsLeadershipOrganizational Performance Analysis Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Office as well as fieldwork required. The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, and carrying of light items like papers, manuals, files, or books. No special physical demands are required to perform the work. Working Conditions: The work environment involves everyday risks or discomforts and requires normal safety precautions typical of such places as meeting and training rooms, libraries, or commercial vehicles. The work area is adequately lighted, heated, and ventilated with office equipment adequately spaced to ensure comfort and work compatibility with fellow employees when necessary work will be performed throughout the hospital. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Edward Hines Junior Hospital 5000 South 5th Avenue Hines, IL 60141 US
• Name: Amy McCrary
• Phone: (708)202-8387
• Email: [email protected]