Who may apply: All US Citizens Position is located in: Info & Tech Dir, Corporate Systems, Corporate Data Platform Systems, ZTEAC This announcement may be used to fill positions on other teams in I&T Directorate. Positions at Bratenahl, OH may be selected from the Cleveland, OH lists.

Duties

Analyzes functional specifications and coordinates development and maintenance projects with information technology (IT) specialists, project managers, and functional users. Assists with or develops procedures necessary to set up and implement communication and liaison support functions with clients/customers and other affected parties. Provides support and assistance in corporate initiatives such as the Management Internal Control Programs, Agile Software Development, etc. Uses in-depth analysis to identify and size the scope of problems or new approaches being investigated. Provides technical consultation on selection, implementation, maintenance and evaluation of projects and applies new and evolving technology where appropriate. Uses Federal Information System Controls Audit Manual (FISCAM) control testing and management experience to support audit readiness and improve systems efficiency.

Requirements

• U.S. Citizenship or National
• Suitable for Federal Employment
• Registered for Selective Service (if applicable)
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.

Qualifications

Resumes for federal government positions need more detailed work descriptions and accomplishments than a typical private sector resume. Please be sure to clearly describe the full scope of your work experiences in your resume. Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process. Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards Customer Service- experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs Oral Communication- briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience Problem Solving- identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions In addition to the Basic Competency Requirements listed above, one year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade GS-11 in the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as: Conducting benchmarks, analyzing, and predicting impacts of software and hardware changes; planning and coordinating system changes to automated information systems; participating in Information Technology projects including evaluating the feasibility of IT systems; and providing technical advice or solution options during the design, testing or implementation of the IT system. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.

Education

Contacts

• Address DFAS - INFO AND TECHNOLOGY DIR OFFICE 4800 Mark Center Drive Alexandria, VA 22350 US
• Name: HR Customer Care Center
• Phone: (317) 212-0454
• Email: [email protected]