Job opening: Contact Representative
Salary: $48 676 - 70 082 per year
Published at: Dec 14 2023
Employment Type: Full-time
Explore a new career with the BLM - where our people are our most precious resource.
This position is located in Phoeniz, AZ. Information about Phoeniz, AZ and the surrounding area can be found at Welcome to Greater Phoenix Chamber - Fostering Regional Growth
We expect to fill 1 vacancy at this time; however, additional positions may be filled from this announcement if they become available.
Duties
Prepares written responses or furnishes printed material related to land, mineral, mining claim recordation and recreation inquiries.
Stays abreast of all changes in laws and regulations affecting public lands and explains these changes to members of the public.
Provides specific directions to customers on filing requirements, including date and eligibility requirements, for various land and mineral uses.
Reviews initial documents being filed for adherence to the filing requirements, examines the appropriate land status records to determine allowable uses, and assists with processing of payments and filing of legal documents.
Researches legal documents, e.g., Acts of Congress, Executive Orders, Code of Federal Regulations, and land title records, e.g., Master Title Plats (MTPs), Historical Indices (HIs), Controlled Document Indices (CDIs), Plat Books, and Microfiche.
Interprets legal documents related to land segregation, ownership rights, and land availability.
Requirements
- U.S. Citizenship is required.
- Be sure to read the How to Apply and Required Documents Sections.
- You cannot hold an active real estate license: nor can you have an interest or hold stocks in firms with interest in Federal Lands.
- Direct Deposit Required.
- Appointment will be subject to a favorably adjudicated background/suitability investigation/determination.
- Your resume must contain enough information to show that you meet the qualification requirements as defined in the announcement. In addition, your responses to the questions must adequately reflect in your resume.
- May require a one year probationary period.
Qualifications
In order to be rated as qualified for this position, we must be able to determine that you meet the qualification requirements - please be sure to include this information in your resume. No assumptions will be made about your experience.education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position.
To qualify for the GS-5 level: One (1) year of specialized experience equivalent to GS-04 in the Federal service. Specialized experience is defined as: Accomplishing routine support tasks in a busy office environment, providing routine information to the public and internal customers by phone, email, and in person, preparing written correspondence, and using automations systems, maintaining files and related materials; OR
Education: Four (4) years of education above high school in any field for which high school graduation or the equivalent is the prerequisite; OR Education and Experience: You may meet qualifications requirement for this position with an equivalent combination of specialized experience and appropriate undergraduate education. Graduate level education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position.
To qualify for the GS-6 level: One (1) year of specialized experience, equivalent to GS-05 in the Federal service. Specialized experience is defined as: experience that includes answering internal and external inquiries for complex and detailed information; preparing written correspondence; provide assistance to employees and the general public; researching laws, regulations and policies; and maintaining records and files.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
You must meet all qualification requirements within 30 days of the closing date of the announcement.
Federal employees in the competitive service are also subject to the Time-In-Grade requirement in accordance with 5 CFR 300.604. If you are a current Federal employee in the General Schedule (GS) pay plan and applying for a promotion opportunity, you must have completed a minimum of 52 weeks at the next lower grade level.
Education
If using education to qualify, you must submit copies of all transcripts or a list of college courses that include hours and grades from an accredited U.S. college/university. See Required Documents section for more information.
Contacts
- Address BLM Arizona State Office
BLM Arizona State Office, AZ-953
One North Central Avenue
Phoenix, AZ 85002
US
- Name: Rebecca Cardona
- Phone: (480) 435-6976
- Email: [email protected]
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