This position is located in the Physical Medicine and Rehabilitation Service (PMRS) Pain Management Team at the Hampton VA Medical Center. The clinical duties and responsibilities and administrative duties are carried out within the Hampton VA Medical Center and associated CBOCs and future clinics in the Southside area. Incumbent may be required to travel between the various facilities and will provide services in the acute, subacute and inpatient settings.

Duties

Duties include but are not limited to: Administrative Functions (50%) Incumbent will analyze and evaluate the needs of the PM&RS. Devises specific solutions to meet the needs of the service by monitoring incoming consultation by the type of services requested to analyze for trends and propose needed adjustments to available appointments and provider workload, clinic grid changes to improve access, and assist in monitoring pyramid analytics data for trends related to appointment wait times, times to complete consults, days pending for scheduling, RVU sums for provider and clinic utilization. Reviews data and performs studies, summarizes information, identifies trends and proposes and implements solutions. Exercises independent judgment when changing data relevant to resource utilization and staffing standards such as changes to provider unutilized appointment slots based on weekly utilization meetings with senior staff and daily huddles surrounding clinic needs. Responsible for participating in coordination of initiatives, performance goals and development and implementation of strategies and actions related to the PM&RS Initiatives. Provides compassionate care, respecting patients' personal values and belief system. Safeguards privacy and maintains confidentiality of all patient information including electronic and print. Consult Tracking (25%) Works closely with Clinical Service Chiefs, Medical Center clinic support staff, OI&T staff, Health Administration Service (HAS) and Veterans Integrated Service Network (VISN) 6 hospital clinic support staff in facilitating and maintaining the Inter-facility consults process for PM&RS. Collects, compiles, analyzes and presents data to the Chief, PM&RS and the Administrative Officer of the PM&RS regarding the consult-tracking package. Develops, establishes, and reevaluates PM&RS provider clinic schedules and profiles. Maintains consult tracking data via the Veterans Health Information Systems and Technology Architecture (VistA) consult tracking package and makes recommendations to the PM&RS Administrative Officer and Chief for addressing consult backlogs and wait times. Clinic Profile Management (15%) Assists the Administrative Officer of the PM&RS in establishing and managing clinic profiles for the PM&RS Clinics. This position works with Decision Support System (DDS) staff and with clinical services to ensure that the clinic stop code information corresponds with the DSS stop code identifiers on clinic profiles. Proper configuration of clinic profiles in the Medical Center computer system has direct effect on scheduling, patient flow and processes within individual clinics, on how workload is captured. Contract Coordination & EIL Coordination (10%) Assists, with direction from the PM&RS Administrative Officer, the processes involved in the coordination of all staffing contracts within the department. Assists the PM&RS Administrative Officer in all matters pertaining to the periodic equipment inventory process. This will include working with Logistics and Biomedical Engineering staff to locate, track and appropriately dispose all equipment listed in the Services EIL's. Performs other directly related duties as assigned. Work Schedule: Monday-Friday, 8:00am-4:30pm Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD02861A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/21/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: skill in applying analytical and evaluative methods and techniques to issues or studies of the efficiency and effectiveness of program operations; provide administrative support functions such as supply, budget, procurement, clerical duties, customer service, and personnel activities within an organization; maintaining and monitoring data and making recommendations based on analysis of data; maintaining computerized databases or information tracking systems; and using computer systems or applications to access, create, edit, or retrieve data. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. (Transcript required) OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 1 full year of graduation school. (Transcript required) You will be rated on the following Competencies for this position: Analytical ReasoningCapacity ManagementClericalCustomer ServiceDatabase AdministrationSelf-Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is principally sedentary; however, walking, bending, standing and lifting are customary physical demands of the position. The work may at times become highly stressful due to sensitivity of matters, complexity of tasks assigned, the number of staff within the PM&RS requiring assistance and the volume of activities. The environment involves normal risks or discomforts requiring normal safety precautions typical in an office setting. Occasionally, the position may be exposed to outdoor weather conditions, contagious disease(s) in-patient care areas and traffic when traveling. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Hampton VA Medical Center 100 Emancipation Drive Hampton, VA 23667 US
• Name: Alician Lott
• Phone: 478-272-1210 X72908
• Email: [email protected]