The position is located under the Veterans Transportation Service (VTS) at the Gulf Coast VA Health Care System (GCVHCS). Attention to detail and strong customer service are mandatory duties for this position. The Beneficiary Travel Program provides transportation at Government expense to beneficiaries and their attendants traveling to and from VA facilities and other places for the purpose of examination, treatment, or care.

Duties

Appointment Scheduling Admissions / Discharge / Transfer Scheduling Data entry into automated tracking system Responds to "Action Required" Notifications Reviews requests for reimbursement of travel costs for the purpose of assuring compliance with regulations and procedures, completeness, accuracy, internal consistency and agreement Reviews documents and reports for completion accuracy Collections, compiling, and tracking of data and statistical information Generate reports based on data analysis Administers quality monitors and educates staff on proper use of electronic records, to include internal consultation processes to ensure seamless care Plans and provides support services to supervisor and operation managers regarding optimum use of service resource and program services Protect data from unauthorized release, loss, alternation or deleting Follows applicable regulations and instructions regarding access to computerized files, and access codes Plans consult processing flow to ensure veterans receive consultation services in a timely manner Communicates and treats customer both internal and external in a courteous, tactful, and respectful manner Ability to work effectively with others Handles conflict and problem in dealing with customers constructively and appropriately Interact with internal and external stakeholders regarding veterans transportation services Protects printed and electronic files containing sensitive data in accordance with applicable laws, regulation, and policies Work Schedule: Full-Time, Monday through Friday, 7:00AM - 3:30PM, subject to change based upon facility needs Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Telework may be authorized to a highly qualified candidate to be determined by supervisor based on facility needs. Virtual: This is not a virtual position. Position Description/PD#: Transportation Assistant/PD03558A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required This position is covered by AFGE bargaining unit. Per the AFGE Master Agreement, the Area of Consideration will be:1st Area of Consideration - current permanent Gulf Coast Veterans Health Care System employees including satellites; 2nd Area of Consideration - current permanent Veterans Healthcare Administration employees; 3rd Area of Consideration - current permanent VA Nationwide employees; 4th Area of Consideration - All Other Status Applicants.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/21/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Applying transportation regulations and practices to perform a wide variety of administrative support; Coordinating travel arrangements; Maintaining records, utilizing databases, reconciling records and generating reports; Investigating/resolving issues and taking corrective actions; Communicating effectively with a wide variety of internal and external customers. You will be rated on the following Competencies for this position: Administration and ManagementCommunications Security ManagementDatabase Management SystemsPlanning and EvaluatingVeteran and Customer Focus Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The duties and responsibilities of the position require some mobility between various clinic areas in separate building location sites, but generally the job is sedentary with some standing, stooping, reaching and lifting up to 20 pounds. The employee is required to work with computer equipment at least 75% of the time which impacts on hand and wrist movements. Driver's License Requirement: A current, valid state-issued Driver's License is required for this position. NOTE: We cannot accept photographs, therefore; please do not submit a copy of your license with your application package. If an interview is requested, you will be required to provide a copy of your current, valid state-issued Driver's License. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Biloxi VA Medical Center 400 Veterans Avenue Biloxi, MS 39531 US
• Name: Lesa Lang
• Phone: 804-675-5000
• Email: [email protected]