The position is located under the Veterans Transportation Service (VTS) at the Gulf Coast VA Health Care System. Attention to detail and strong customer service are mandatory duties for this position. The Beneficiary Travel Program provides transportation at Government expense to beneficiaries and their attendants traveling to and from VA facilities and other places for the purpose of examination, treatment, or care. The Transportation Assistant is the primary contact transportation needs.

Duties

Independently performs work involving Beneficiary Travel Program and payment processing Correctly determining eligibility for the program and processing request Determine which several fund control point to utilize, entering authorizations, maintaining manual and electronic accounting records, performing regular reconciliation Determine method of payment for authorized and unauthorized ambulance claims submitted, receives invoices for payment of transportation services investigates authorization, orders utilizes the Computerized Patient Record System (CPRS) Use the following systems Beneficiary Travel Self-Service System (BTSSS), Invoice Payment Process System (IPPS), Data Net, Health Share Referral Manager (HSRM), Consult Toolbox (CTB) and Electronic Claims Adjudication System (eCAMS) Perform analysis of data and generates a variety of reports. Interacts with other transportation services such as Disable American Veterans (DAV), taxi vendors, ground and air ambulance companies. Arrange all modes of transportation via air ambulance, commercial air, taxi, ambulance, bus or contracted transportation services Correspond with physician, traveler, social worker or Community Based Outpatient Clinic representative and vendor to determine the most dependable and economical mode of transportation. Professional communication etiquette will be utilized in all modes of customer contact: in-person, telephone and email correspondence. Documents the funds deposits and withdrawals of Veterans' personal funds held by the Medical Center during brief and extended periods of hospitalization. Works with fellow Central Business Office staff, other administrative staff and clinical personnel as professionals and team members. Writes or selects appropriate letters explaining disposition of unauthorized travel claims. Responsible for explaining regulations and guidelines to beneficiaries for submitting any unauthorized ambulance claims to GCVHCS for consideration of payment. Writes or selects appropriate letters explaining disposition of unauthorized travel claims. The incumbent reconciles vouchers against authorizations for accuracy prior to preparing certifications for payment. Work Schedule: Full-Time, Monday through Friday, 8:00 AM - 4:30 PM - Subject to change based upon facility needs Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. May be eligible for a highly qualified applicant to be determined by supervisor based upon facility needs. Virtual: This is not a virtual position. Position Description/PD#: Transportation Assistant/PD03558A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required This position is covered by AFGE bargaining unit. Per the Master Agreement, the Area of Consideration will be: 1st Area of Consideration - Current Facility and CBOC employees; 2nd Area of Consideration - VA Nationwide applicants.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/12/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Solves problems, issues and situations which occur in the daily activities of Veterans Transportation Service (VTS) Program. Maintains effective working skills to attain organizational and service goals. Demonstrates personal mastery of interpersonal skills to meet and deal effectively with a wide variety of staff to communicate instructions and interpretations. Prepares written instructions, memorandums and a variety of correspondences. Consults management, scheduling, admissions, discharge, transfer, and administration with patient processing. Maintains policies and procedures as they relate to the Beneficiary Travel Program and patient care. Used and navigates multiple/various databases and software applications (Ex. VETRIDE, BTSSS, ECAMS). Utilize MS Office products and other applications to perform assigned duties. Ability to comply with demands of aggressive and age variation veterans. Ability to complete multi task upon short demands, as well as others daily duties Preferred Experience: (must be included in resume)CPRS, VISTA, Beneficiary Travel Self Service System (BTSSS) Travel Experience. You will be rated on the following Competencies for this position: Administration and ManagementCommunicationDecision Making Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The duties and responsibilities of the position require some mobility between various clinic areas in separate building location sites, but generally the job is sedentary with some standing, stooping, reaching and lifting up to 20 pounds. The employee is required to work with computer equipment at least 75% of the time which impacts on hand and wrist motions. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Biloxi VA Medical Center 400 Veterans Avenue Biloxi, MS 39531 US
• Name: Lesa Lang
• Phone: 804-675-5000
• Email: [email protected]