This position is located in the Office of the Commissioner for Trademarks, Deputy Commissioner for Policy and Projects. This position is located in the Office of the Commissioner for Trademarks, Deputy Commissioner for Policy and Projects. The Trademark Assistance Center serves as the primary interface between the Trademark organizational structure and its public customer. The division has a direct and significant effect on the information dissemination mission of the USPTO.

Duties

The physical worksite for this position is located in Alexandria, Virginia. This position is telework eligible per agency and business unit discretion/policy.

Requirements

• Applications will only be accepted from United States Citizens and Nationals.
• Your resume and question responses must demonstrate the job-related competencies.
• You must meet the definition of specialized experience.
• Required to pass a background investigation and fingerprint check.
• Must be registered for Selective Service, if applicable (www.sss.gov).
• If selected, you may be required to complete a one year probationary period.
• You must meet all qualification requirements upon the closing date of this announcement.
• Suitable for Federal Employment

Qualifications

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at OPM Website. Miscellaneous Administration and Program Series, 0301 Specialized Experienceis experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service. Specialized experience for this position includes: To qualify for this position at the GS-09 level, you must possess at least one (1) year of Specialized experience equivalent at the GS-07 grade. Specialized experience is defined as: (1) Experience providing customer service in a call center infrastructure advising and assisting the general public with general or routine questions. (2) Experience assisting in the identification of procedural issues. (3) Experience assisting in the resolution of customers' problems, briefings, handbooks, correspondence, etc. using the Microsoft Office Suite. To qualify for this position at the GS-11 level, you must possess at least one (1) year of Specialized experience equivalent at the GS-09 grade. Specialized experience is defined as: (1) Experience implementing contact center standards practices, including automated, telephony, customer information captures tools, and/or customer relationship management systems. (2) Experience providing administrative and technical guidance to external customers utilizing state of the art call center computer-telephony systems. (3) Experience applying analytical and evaluative methods and techniques to identify, research, and resolve difficult issues and problems. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Education may be substituted at the GS-09 under the following criteria: GS-09:

• Master's or equivalent graduate degree; Or
• 2 full years of progressively higher level graduate education leading to such a degree; Or
• LL.B, LL.M., or J.D., if related.

Education may be substituted for specialized experience at the GS-11 grade level as follows: GS-11:

• A Ph.D. or equivalent doctoral degree; Or
• 3 years of progressively higher level graduate education leading to such a degree; Or
• LL.M., if related; Or
• Equivalent combination of qualifying graduate education and experience.

If this position requires proof of higher education, or you are substituting education for experience, you must submit an unofficial transcript or a list of courses that includes the following information: name of accredited institution, grades earned, completion dates, and quarter and semester hours earned. Education completed in foreign colleges or universities may be used to meet the requirements. Please refer to http://www.opm.gov/qualifications/policy/ApplicationOfStds-04.asp for more information. You are not required to submit official documents at this time; copies are sufficient.

Special Instructions for Foreign Education: Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. A listing of these accredited organizations can be found on the Department of Education's website - US Department of Education. Another listing of services that can perform this evaluation is available at the National Association of Credential Evaluation Services (NACES) website. You must provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing along with your application. Failure to provide such documentation when requested will result in lost consideration.

NOTE: Only education and experience acquired before the filing deadline will be considered. Report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Contacts

• Address TMCO-Commissioner for Trademarks Office of Human Resources Mail Stop 171 P.O. Box 1450 Alexandria, VA 22313-1450 US
• Name: Asia Smoak-Booker
• Phone: 571-270-5881
• Email: [email protected]