This position is in the Caregiver Support Program (CSP) within the Extended Care & Rehabilitation Service Line (SL) at the Sioux Falls VA Health Care System.

Duties

Major duties include but are not limited to: Serves as the point of contact (receptionist) for the CSP, for communication for patients, visitors, escorts, other professional staff. Maintains daily contact with professional services personnel providing care to ensure the best possible liaison between patient and health care system personnel. Communicates appropriate information across service lines for seamless function of program and collaboration of care of patients. Develops and maintains effective and efficient communication with the patient and interdisciplinary team, as well as outside agencies. Scheduling appointments, interpreting and verifying provider orders in accordance with VHA National Scheduling Guidelines. Schedules consults based on established scheduling policies and procedures from VHA Directive for Outpatient Clinic Scheduling. Prioritizes assigned contracts and selects the appropriate procurement methodologies for each contract based on knowledge of the Federal Acquisition Develops contract Statement of Work for all medical sharing contracts as required and obtains all necessary internal facility reviews and approvals, ensuring all contract packages are complete and accurate. Reviews and understands Health Care System Memorandums and Standard Operating Procedures, seeking clarification when needed. Participates and provides input in problem solving on operational or procedural issues. Work Schedule: Monday- Friday 7:30am - 4:00pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD80355-0 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Bargaining Unit Position: Yes - AFGE The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/21/2023. You may qualify based on your experience and/or education as described below: Minimum Qualifications for GS-05 grade level: Specialized Experience: One year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes but is not limited to: performing various administrative duties (such as routing calls, mail, or correspondence); utilizing various software systems to collect data and/or maintain records; providing customer service to staff and visitors; and reviewing forms for completeness/accuracy. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level, you must have completed 4 years of education above high school at an accredited business, secretarial or technical college, junior college, college, or university. (TRANSCRIPTS REQUIRED) OR, Combination: Applicants may also combine education and experience to qualify at this grade level. You must have a combination of specialized experience and education beyond the first 60 semester hours (the second year) that totals 100%. To compute the percentage of the requirements you meet, divide your total months of experience by 12. Then divide the total number of completed semester hours beyond the second year (EX: 75 semester hours - 60) by 60. Add the two percentages. (TRANSCRIPTS REQUIRED) You will be rated on the following Competencies for this position: Analytical ReasoningCommunicationComputer SkillsInterpersonal Skills Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Royal C Johnson Veterans Memorial Hospital 2501 West 22nd Street Sioux Falls, SD 57105 US
• Name: Luther Smith Jr.
• Phone: 612-806-2969
• Email: [email protected]