About the Position: The medical Support Assistant (Office Automation) position is located with the DIR of Nursing, duty location San Antonio, Texas. Multiple positions at various locations under DIR of Nursing may be filled from this vacancy. Duty hours will be assigned as the mission dictates but could include nights and/or rotating shifts. Proficiency Required: This position requires a qualified typist who can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Duties

Schedule patient's medical appointments to support the outpatient clinic. Apply medical terminology to enter data into patient medical records. Verify patients' eligibility in database for beneficiary information. Receive phone calls to provide general hospital information. Maintain patient appointment schedules to prevent conflicts in patient care and/or treatment. Operate office automation tools to cancel patient appointments.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position has a mandatory seasonal influenza vaccination requirement and is subject to annual vaccination. A candidate selected to this position will be required to sign a statement consenting to annual seasonal influenza vaccination.
• Employees assigned to a medical treatment facility are required to be screened for applicable immunizations or pre-existing immunity based on occupational risk, regardless of job series.
• This position is subject to screening and update of required immunizations unless exempted for medical or administrative reasons in accordance with Army Regulation 40-562, Chapters 3 and 4.
• This position may require the incumbent to work on call during irregular work hours which may include evenings, weekends, holidays, and/or varying work schedules.
• This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations. Employee shifts are rotated on a regularly scheduled basis.
• This position has been designated "Mission Essential". In the event of severe weather conditions or other such emergency type situations ) the incumbent is required to report to work or remain at work as scheduled to support mission operations.
• This position is an Inclement Weather Essential position.
• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• One- year probationary period may be required.
• This position requires the incumbent to obtain a Basic Life Support training certification from, or in accordance with, the American Heart Association and American Red Cross within 6 month of hire.
• Current Advanced Life Support or other advanced certification does not supersede BLS completion.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. 30 Percent or More Disabled VeteransCurrent Civilian Employees of the Defense Health Agency (DHA)Current Permanent Department of Defense (DoD) Civilian EmployeeDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Office of Personnel Management (OPM) Interchange Agreement EligiblePeople with Disabilities, Schedule APriority Placement Program, DoD Military Spouse Preference (MSP) EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the education and/ or specialized experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience:One year of specialized experience equivalent to the GS-04 grade level in the Federal service which includes performing clerical duties which include scheduling appointments, maintaining patient records, and using office automation. OR Education: Successful completion of four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. (Note: You must attach a copy of your transcripts.) OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of by 60. Add the two percentages. You will be evaluated on the basis of your level of competency in the following areas: Computer SkillsCustomer ServiceHealth Care Data Entry and Management Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-04).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications.

Contacts

• Address JT-DHA-DD83DB DHA SAN ANTONIO MKT-BROOKE AMC DO NOT MAIL Fort Sam Houston, TX 78234 US
• Name: Army Applicant Help Desk