This position is located within the Customer Services Division, Customer Relationship Branch. If selected, you will serve as the Branch Chief and will be accountable to the Director of the Customer Services Division.

Duties

The duties may include, but are not limited to: Developing and continuously improving processes, partnerships, and products (both technical and non-technical). Leading effective collaborations with programs and delivering quality service and resolving complex business challenges that are technical in nature. Advising business sponsors and customers, program staff and program managers on software development priorities and planning efforts, deployments, directives, policies, or any other information. Sponsoring various software development activities, either in support of assigned Project Managers or in their absence, to meet customer expectations. Measuring, critiquing, and enhancing the performance and development of assigned staff members. Responsible for facilitating the award and execution of contracts, agreements, MOU’s, MOA’s for technical development services. Leading multiple short and long-term project teams on many types of Information Technology projects within a matrix organization. Liaison with Information Technology staff, program staff, and relevant external organizations. Other related duties as assigned.

Requirements

• You must be a US Citizen or US National.
• Individuals who were born male after 12/31/1959 must be Selective Service registered or exempt.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check.
• Successful completion of one year probationary period, unless previously served.
• Subject to one year supervisory/managerial probationary period unless prior service is creditable. New USDA supervisors must successfully complete all components of the required training program before the end of their probationary period.
• Direct Deposit: Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit https://www.e-verify.gov/.

Qualifications

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience and/or education, as defined below. TIME-IN-GRADE: Current federal employees applying for a promotion opportunity must meet time-in-grade (TIG) requirement of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled. FOR THE GS-14 LEVEL: Applicants must have one year of specialized experience (equivalent to the GS-13 level) that may have been obtained in the private or public (local, county, state, Federal) sectors which demonstrates: Strategic thinking, defining functional and technical intent on creating and delivering IT services at the best value and least total cost of ownership; aligns IT services to meet cost-effective business needs. Project planning, creative problem solving, and problem analysis in a technical environment, with experience in project management, systems analysis, budget preparation, and cost/benefit analysis for agency-wide system development projects. Interpreting technical documentation, operational procedures, and user instructions for the use of hardware, software, and applications and to integrate industry innovations to resolve IT gaps and challenges. Leading large-scale projects with cross-organizational impact. Mastery of all seven phases of a systems development life cycle: planning, analysis, design, development, testing, implementation, and maintenance; as well as decommissioning. Note: There is no education substitution for this grade level. In addition, all applicants qualifying based on experience must have IT-related experience demonstrating each of the four competencies listed below. Applicants must demonstrate possession of these competencies within the body of the resume; no separate statements addressing them are required. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This position does not have an education qualification requirement.

Contacts

• Address Animal and Plant Health Inspection Service USDA APHIS MRPBS 250 Marquette Avenue, Suite 410 Minneapolis, MN 55401 US
• Name: MRP Human Resources
• Phone: 612-336-3227
• Email: [email protected]