This position is aligned under the Office of Quality, Safety, and Value (OQSV) department within the Directors Office Service at the Oklahoma City Health Care System (OCHCS). The Program Analyst independently provides evaluative, operational, and analytical support to the director of OQSV as well as the various programs within OQSV.

Duties

Major duties of this position include but are not limited to... Responsible for independently assisting with the coordination, implementation, and ongoing management of the various programs within OQSV (risk management, systems redesign, performance measures, peer review, external accreditation, and quality improvement nurse specialists) Independently enters, validates, and prepares reports to be presented to executive level committee and submitted for nation action items and data requests Researches and performs detailed analysis of national programs and policies to determine the impact on local operations and advises management on best practices Utilizes analytical tools, a wide range of databases, and the application of analytical methods and techniques to determine inefficiencies and areas of process improvement; make recommendations to the Office of Quality, Safety, and Value Director Oversees develops and implements a variety of monitoring/reporting tools for each section within OQSV and develops training to assist employees to utilize tools on a daily, weekly, monthly and quarterly basis Assists in planning organizing, coordinating, implementing, directing, integrating, controlling and evaluating clinical, business, and administrative elements that impact the performance measures related to the Admin SAIL performance measures Evaluates, processes, or makes recommendations for effective organizational changes. Performs organizational analysis for stable, traditionally structured organizations Analyzes service line performance data as directed by the OQSV Director; maintains databases, and assists in preparation of quarterly performance evaluation on indicators and monitors Advises OQSV Director in identifying service line's strengths, weaknesses, opportunities and threats, and develops and implements plans for improvement Communicates information to management for effective evaluation of program operations and milestones. The incumbent analyzes, extracts, summarizes, and identifies significant trends and issues; assists in forecasting and estimating program requirements and preparing programmatic reports, justifications, charts, graphs, statistical and narrative data for presentations and briefings Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday-Friday, 8:00am-4:30pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD134250 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not Required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/08/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07 level. For a GS-11 position you must have served 52 weeks at the GS-09 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience GS-09: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to....General knowledge of mission, organization, and work processes of programs throughout the OQSV Service and the Health Care System; general knowledge of qualitative and quantitative techniques for analyzing and measuring the effectiveness, efficiency, and productivity of administrative and technical programs, and patient administration and processing operations; possess general knowledge of performance improvement principles and techniques and relevant policies, procedures, and processes in order to improve the efficiency of the program; possess skills to interpret pertinent laws, regulations, policies, and precedents that affect the use of program and related support resources in VHA patient administration and processing activities; general knowledge of Medical Center operations, policies, and procedures, as well as VA regulations, and program guidelines; familiarity of computer software is required to be able to pull reports and statistical data which these include VistA, CDW and reports, CPRS, and VSSC; functional ability in the use of Microsoft Access, Word, Power Point and Excel; able to plan, organize and carry out duties as assigned involving multiple programs within time constraints, with minimal direct supervision; ability to establish and maintain effective working relationships with clinical and administrative staff to include inter-personal skills in presenting recommendations and negotiating solutions to disputed recommendations, and the skills, ability, and knowledge to communicate well, both orally and in writing and provides excellent customer service to internal and external stakeholders....OR, Education: To qualify based on education for this grade level you must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related...OR, Specialized Experience GS-11: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to...Knowledge of the mission, organization, and work processes of programs throughout the OQSV Service and the Health Care System; knowledge of qualitative and quantitative techniques for analyzing and measuring the effectiveness, efficiency, and productivity of administrative and technical programs, and patient administration and processing operations; possess skills of performance improvement principles and techniques to advise management staff in planning, organizing and implementing policies, procedures and processes in order to improve the efficiency of the program; knowledge of health care systems and delivery systems, management principles, practices, methods and techniques, and must possess skills in integrating management services with general management of the organization; possess skills to interpret pertinent laws, regulations, policies and precedents that affect the use of program and related support resources in VHA patient administration and processing activities; thorough knowledge of Medical Center operations, policies, and procedures, as well as VA regulations, and program guidelines; knowledge of computer software is required to be able to pull reports and statistical data which include VistA, CDW and reports, CPRS, and VSSC; functional ability in the use of Microsoft Access, Word, Power Point and Excel is required; knowledge and skill in adapting analytical techniques and evaluation criteria for the measurement and improvement of VHA and OQSV program effectiveness and/or organizational productivity; able to plan, organize and carry out complex duties involving multiple programs within time constraints, without direct supervision; ability to establish and maintain effective working relationships with clinical and administrative staff to include inter-personal skills in presenting recommendations and negotiating solutions to disputed recommendations, and skills, ability, and knowledge to communicate well, both orally and in writing and provides excellent customer service to internal and external stakeholders....OR Education: To qualify based on education at the GS-11 level, applicants must have Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related...OR Combination: Applicants may also combine education and experience to qualify at both levels. You must have an combination of specialized experience and education beyond graduate level. Preferred Experience: Experience with VA timekeeping and data systems is preferred; experience with data mining, analyzing and presentation; and strong administration skills/background to include data analyzing You will be rated on the following Competencies for this position: Administration and ManagementAnalysis and Problem SolvingCommunicationOrganizational Awareness Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary in nature but may periodically require lifting no more than 50 pounds. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Oklahoma City VA Health Care System 921 Northeast 13th Street Oklahoma City, OK 73104 US
• Name: Etola Nesbitt
• Phone: 843-789-6036
• Email: [email protected]