The Program Support Assistant will provide effective and efficient access to Prosthetics and Sensory Aid programs while supporting efficiencies in clinical and administrative programs that are managed through the Prosthetics Office.

Duties

Major duties include but are not limited to: Provide clerical & administrative support within the Prosthetics Service Line. Interact and relate in a pleasant manner when working daily with moderate to severely disabled Veterans. Receives and completes initial prosthetic requests for appliances, services, and durable medical equipment. Issue in-stock items if all eligibility and entitlement criteria are met. Determines legal eligibility and medical entitlement for prosthetic items and services based on laws, regulations, and directives. Receive and screen all incoming mail, correspondence, and telephone calls, forwarding them to the proper individual. Collect data for use in preparing and submitting numerous reports. Maintain accurate records. Respond to routine and technical requests for information. Participate with quality assurance and continuous improvement activities. Utilize Prosthetics' software package to complete transactions and enter items into the veteran's record. Ensure prosthetic requests are posted to suspense log within 5 days. Work Schedule: Monday - Friday, 7:30am - 4:00pm Position Description Title/PD#: Program Support Assistant/PD304610 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: No Bargaining Unit Position: Yes - AFGE Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being. This job opportunity announcement may be used to fill additional vacancies.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Minimum Qualifications for GS-05 grade level: Specialized Experience: One year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes but is not limited to: performing various administrative duties (such as routing calls, mail, or correspondence); utilizing various software systems to collect data and/or maintain records; providing customer service to staff and visitors; and reviewing forms for completeness/accuracy. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level, you must have completed 4 years of education above high school at an accredited business, secretarial or technical college, junior college, college, or university. (TRANSCRIPTS REQUIRED) OR, Combination: Applicants may also combine education and experience to qualify at this grade level. You must have a combination of specialized experience and education beyond the first 60 semester hours (the second year) that totals 100%. To compute the percentage of the requirements you meet, divide your total months of experience by 12. Then divide the total number of completed semester hours beyond the second year (EX: 75 semester hours - 60) by 60. Add the two percentages. (TRANSCRIPTS REQUIRED) You will be rated on the following Competencies for this position: Attention to DetailClericalCustomer Service (Clerical/Technical)Technology Application Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address VA Central Iowa Health Care System 3600 30th St Des Moines, IA 50310 US
• Name: Kelsey Charley-Germain
• Phone: 651-405-5689
• Email: [email protected]