This position is located at Office of the Chief Information OfficerInfrastructure Operations. This is a full-time telework position. You will not need to report to the office regularly but are expected to reside within the local commuting area.

Duties

As an Information Technology Specialist, you will: Collaborate in promoting the use of best practices and new processes and procedures in technical, analytical, and process areas including change, security, deployment, implementation, and other IT related topics. Advise customers on technical aspects and problems related to hardware and software activities, review manufacturers' specifications and documentation to develop methods or solutions to meet customers' requirements based on desired application. Develop and improve processes and procedures for CEC with consideration for program or customer differences and support documenting them within the appropriate agreements, policies, or other IT guidelines.

Requirements

Qualifications

You must meet the following requirements by the closing date of this announcement. For the GS-12, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for the GS-12 includes experience with at least 3 of the below: -Working as part of a group to maintain enterprise applications and infrastructure services supporting the end user environment in a large, diverse, geographically dispersed Information Technology organization; AND -Assisting with Systems Administration on Windows production/test/development servers with experience in multiple IT disciplines including both application, file and system management techniques, change management methods and best practices in an IT environment; AND -Incident resolution using service desk ticketing tools, troubleshooting and resolving problems directly and when needed, escalating issues to senior support staff; AND -Diagnosis, troubleshooting and assisting with server administrative duties to resolve problems including the ability to identify complex problems; determine accuracy and relevance of information; use sound judgment to generate and evaluate alternatives, and make recommendations. In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Time-in-Grade: In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-12, you must have been at the GS-11level for 52 weeks. Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.

Education

This job does not have an education qualification requirement.

Contacts

• Address Infrastructure Operations Administrative Resource Center Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]