About the Position: This position supports the Medical Directorate, Clinical Operations Division at the Integrated Referral Management and Appointing Center, Bethesda, MD. This is a Direct Hire Solicitation

Duties

Track, process, and close specialty medical referrals. Contact appropriate personnel to obtain referrals reports/results and/or to resolve or process referrals. Identify problems with processing of referrals to provide guidance to specialty staff. Advise facility staff on referral tracking procedures. Contact providers and/or patients to support timely access to care. Use knowledge of benefits and processes to support client understanding of healthcare benefits. Utilize a variety of office automation equipment, word processing software, and mission specific medical software to compile and type a variety of material including progress reports or memos.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Tier 3 security investigation or access for the duration of employment. A background investigation and credit check are required.
• This position has a mandatory seasonal influenza vaccination requirement and is therefore subject to annual seasonal influenza vaccinations.
• This position requires the incumbent to have tuberculosis testing.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes tracking medical referrals from initiation to completion; receiving and reviewing consults for medical services; and generating reports to indicate status of consults and referrals submitted by providers within the Health Clinic. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Proficiency Required:This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Education

This job does not have an education qualification requirement.

Contacts

• Address JT-DHA-DDAAFE DHA-NCR MARKET DO NOT MAIL Bethesda, MD 20889 US
• Name: Army Applicant Help Desk