About the Position: Serves as Supervisory Medical Support Assistant (Office Automation) over a group of employees performing medical clerk, receptionist, record keeping, files management, office automation, and miscellaneous clerical duties in a large Womack Army Medical Center within a medical clinic.

Duties

Assign work, daily, weekly or monthly to employees, providing special instructions as necessary for new or unusual assignments. As the Patient Appointment System Master Scheduler, merges individual health care provider (HCP) templates into a Master Schedule system, and schedules daily appointments. Coordinate with clinic chiefs and the supervisor to prepare, maintain, and update appropriate access codes and appointment menus. Operate Office Automation equipment (i.e., electronic typewriter, word processor, and personal computer) to prepare a variety of office documents. Briefs Unit Commanders, soldiers, family members and groups on clinic policies, procedures, and issues. Hears and attempts to resolve complaints from subordinates.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• A favorable National Agency Check with Inquiries (NACI) may be required for this position.
• This position has a mandatory seasonal influenza vaccination requirement and is therefore subject to annual seasonal influenza vaccinations.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. Current Civilian Employees of the Defense Health Agency (DHA)Current Permanent Department of Defense (DoD) Civilian EmployeeExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Department of Defense (DoD) TransferPriority Placement Program, DoD Military Spouse Preference (MSP) EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the specialized experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience equivalent to at least the GS-05 grade level in the Federal service which includes: 1). Extracting information for report purposes from a hospital automation system such as Genesis. 2). Resolving complaints of a local administrative nature and refers other complaints to the appropriate authorities. 3). Schedule, monitor and communicate delays in appointments to the appropriate staff and patients. 4). Reconciles end-of-shift/end-of-day processing and reports. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Proficiency Required:This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors. You will be evaluated on the basis of your level of competency in the following areas: ClericalLeadershipManagement SupportOffice Operations Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-05).

Contacts

• Address JT-DHA-DDAAFN DHA CENTRAL NC MARKET DO NOT MAIL Fort Liberty, NC 28310 US
• Name: Army Applicant Help Desk