This position is located in the Department of Health and Human Services, Administration for Community Living, headquartered in Washington, District of Columbia.

Duties

WHAT YOU'LL BE DOING DAY TO DAY As an IT Specialist (SYSANALYSIS), you will use your knowledge of and experience to optimize business results and customer experience by: Assisting with and preparing technical need requirements for enterprise acquisition documents, Independent Government Cost Estimate (IGCE), statement of work (SOW) and Performance Work Statements (PWS) for contract review, solicitation, and award. Leads acquisition teams addressing major procurements representing significant technology upgrades or unprecedented approaches. Assessing new system design methodologies to improve system performance and quality, measuring risk and presenting recommendations for adoption of new methodologies. Defining product strategy and roadmap and directing the creative process of generating, developing, and curating new ideas in order to determine which ideas should be promoted into features to push the product strategy forward that will achieve key objectives for the product line and business. Consulting with internal and external customers and stakeholders to refine functional requirements into design specifications representing new approaches or priorities. Consulting with ACL Chief Information Officer (CIO) and Chief Information Security Officer (CISO)/ Chief Technology Officer (CTO) and product customers to assess and anticipate current and future product requirements and functionality to develop a long-term product plan. Establishing service levels, executing agreements and delivering regular performance reports against service level agreements (SLAs), including monitoring customer experience and customer feedback to inform on product strategies. Creating communications and documentation for executive and mid-level managers. Ensuring all guidance and work products comply with accessibility and security requirements.

Requirements

• U.S. Citizenship required.
• Males born after December 31, 1959 must be registered or exempt from Selective Service - http://www.sss.gov
• Suitable for federal employment.
• Meet time in grade restrictions by the closing date of the announcement.
• Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. All information concerning qualifications is subject to investigation.
• Documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System.
• All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.
• All qualification requirements must be met by the closing date.
• Financial disclosure statement may be required.
• Probationary (or trial) period may be required.

Qualifications

WHAT WE ARE LOOKING FOR Basic Qualifications: Must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. -AND- Minimum Qualifications: You must have one-year specialized experience to perform successfully the duties of the position. To be creditable, specialized experience must have been equivalent to at least the GS-13 grade level in the Federal service performing at least three (3) of the following: Evaluating the feasibility of new systems development projects. Defining product strategy and/or roadmaps to generate, develop, or curate new ideas that will achieve key objectives for a product line or business. Ensuring that IT products align to customers evolving business needs and support agency overall technology roadmap, strategy, and goals. Establishing service levels, executing agreements and/or delivering regular performance reports against the service level agreements (SLAs). Working with social service providers, grant makers, or consultants, with focus on older adults, people with disabilities, and caregivers. Documenting experience: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume. Do not copy and paste the duties, specialized experience, or occupational application questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment. The documentation must indicate whether the duties were performed full time or, if part time, the "percentage of times" the other duties were performed. It is expected that this documentation is included in the employee's official personnel record. In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above. Experience refers to paid and unpaid experience, including volunteer work done through national Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to gain employment. You will receive credit for all qualifying experience, including volunteer experience. If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited. OPM Qualification General Policies Website

Education

This job does not have an education qualification requirement.

Contacts

• Address Administration for Community Living 330 C St SW Washington, DC 20416 US
• Name: SROC Help Desk
• Email: [email protected]