This High Reliability Organization (HRO) Coordinator is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), at the VA Central Ohio Healthcare System (VACOHS). The purpose of the HRO Coordinator is to implement a performance Improvement Program at the Healthcare System Level and to develop an infrastructure for cultural change to advance the organization's journey to full implementation of High Reliability.

Duties

The Duties of this position include, but are not limited to: Education (20%): Provides Team Training, High Reliability Organization (HRO) training, and any additional quality related training as needed for clinical and non-clinical staff. Utilizing both in-person and virtual training methodologies based on training needs. Provides training on NCPS Teams Training project implementation, monitoring, adjustments, and sustainment. Develops, supports, and encourages Teams Training Master trainers throughout the organization. Maintains flexibility/adaptability of communication techniques required for multiple audiences. Utilizes change management principles and can examine and identify vulnerabilities within a system and speak on them with diplomacy and tact. Maintains frequent communication with Teams Training Master trainers regarding training needs, schedules, and curriculum updates. Educates leaders and staff on how to optimize the use of HRO Foundational Practices and Just Culture Principles. Program Management/Administration and Quality Improvement (50%): Serves as the Program Manager supporting new programs and initiatives. Acts as the supporting consultant for the development and implementation of program operations related to new HRO programs and/or initiatives that have a direct impact on data management, processing, problem resolution, and process improvement along the journey to high reliability. Stays current on all aspects of the initiatives, identify potential risks and issues, collaborate with staff both internal and external to ensure necessary requirements are appropriately documented and met, and effectively lead and socialize the changes necessary for successful implementation. Utilizes knowledge of the VHACO's performance standards, quality and performance improvement principles, regulations and precedent decisions to assist the organization in providing policy and technical guidance to support continuous quality improvement and performance improvement throughout the organization. Prepares policy, goals and guidance for implementation and evaluation of health performance improvement initiatives. Supports organizational leaders by analyzing, evaluating and advising on the delivery and continuous quality and performance improvement of health care delivery services related to HRO. Conducts innovative analysis and extends accepted standards to achieve HRO principles and an operating plan. Consultation & Collaboration (20%): Coaching, consultation, and monitoring of service level Team Training projects. Works with all staff within the facility, including top-level management. Must have the belief that building a culture of safety is paramount and foundational to all services provided. Collaborates with Patient Safety Managers, Quality Managers, and Systems Redesign to develop and implement strategies supporting the facility's HRO goals and objectives. Consults with staff and management on ideas for improving just culture. Translates national guidance, policies, and strategies into action within the complex interrelationships that exist. Works collaboratively with all types of staff across the organization. Coordinates, consults, and educates varied staff to promote patient safety. The incumbent is responsible for maintaining clear communication and a positive relationship with other departments and agencies, both within and outside of the VA. Development & Monitoring (10%): Works independently to schedule, and conducts classes for Teams Training, HRO, and Just Culture. This will include developing simulation sessions in in relation to reducing risk in clinical and non-clinical areas. Tracking and monitoring of Team Training Service Level training completion. Maintain records and data of training completion. Report data to HRO Committee, Quality & Patient Safety Board and VISN HRO POC. Assists in developing and translating policies, theories, and strategies into action within the complex interrelationships that exist related to HRO, Patient Safety, Just Culture principles, and clinical effectiveness. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday; 8:00am - 4:30pm Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst - High Reliability Organization Coordinator/PD92189-0 and PD92190-0 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/11/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7 level. For a GS-11 position you must have served 52 weeks at the GS-9 grade level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Applicants must be eligible under the VA Interchange Agreement, having served continuously for at least one year in the other merit system under this interchange agreement. For more information regarding the VA Interchange Agreement please visit: https://www.opm.gov/policy-data-oversight/hiring-authorities/competitive-hiring/. All Title 38 Veterans Canteen Service (VCS) employees must have served in their Excepted Service position for at least 90 days in order to be eligible for a position within the Competitive Service. Applicants who were previously selected under a Competitive Delegating Examining Unit (DEU) announcement must have served in their position for at least 90 days prior to being eligible for other positions within the Competitive Service.In addition to the qualification above you must also have: You may qualify based on your experience and/or education as described below: GS-09 Level: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade, GS-7, in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of the mission, organization, and program requirements of healthcare delivery systems; use of computer systems for entry and retrieval of data; gathering, developing, and interpreting data from various information systems; reviewing reports, records, and providing statistical analysis for accuracy; assisting with the development and maintenance of quality improvement plans; experience in the clinical environment including practices, procedures and policies; Identifying and improving quality outcomes and maximizing return on investment of utilized resources; planning, organizing, and directing a team. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed of a master's or equivalent graduate degree, successfully completed two (2) full years of progressively higher level graduate education leading to such a degree, LL.B or J.D. if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of this. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an equivalent combination of successfully completed graduate level education (beyond the first year) and specialized experience, as described above, to meet the total requirements. The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do to the work of this position. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required. GS-11 Level: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade, GS-11, in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: knowledge of the mission, organization, and program requirements of healthcare delivery systems; supporting the development of long-range plans, goals, objectives; coordinating with other institutions and agencies involved in data gathering to evaluate new initiatives and progress toward program goals; identifying and developing ways to resolve problems or cope with issues which directly affect the accomplishment of principal goals and objectives; skills to evaluate and analyze processes and procedures with multiple variables; coordinating, planning, implementing, and monitoring activities to ensure effective leadership engagement in high reliability efforts. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree, or an LL.M. if related that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an equivalent combination of successfully completed education and specialized experience directly related to the work of the position as outlined above that meets the requirements of the position. Only education in excess of a master's or equivalent graduate education may be used to qualify applicants for the GS-11 level. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required. You will be rated on the following Competencies for this position: Education and Training Project Management Teamwork Communication Data Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work requires some physical exertion, such as periods of standing when teaching; some walking, bending, crouching, stooping, stretching, or similar activities when visiting work sites; and some moderate lifting and carrying. Occasionally incumbent is required to carry light objects, such as files, mail, laptops, supplies and papers. The incumbent may be required to move wheeled tables and chairs as needed for training or conferences. At other times the work is sedentary, requiring the use of a computer. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Chalmers P Wylie Veterans Outpatient Clinic 420 North James Road Columbus, OH 43219 US
• Name: Alex Thom
• Phone: (317) 760-8646
• Email: [email protected]