This position is located in the Primary Care Service at VA Spokane Health Care System - Mann-Grandstaff VA Medical Center in Spokane, WA. The Medical Data Clerk (OA) provides administrative and clerical support to the medical centers Patient Centered Management Module (PCMM) Coordinator.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** The Medical Data Clerk (OA) is responsible for making priority decisions in maintaining operations of the office automation workload and expediency. Major duties and responsibilities include but not limited to: Utilizing Gerner Electronic Health Record System, VISTA system, VHA Support Service Center (VSSC) to provide administrative and clerical service-level support, to develop reports, spreadsheets, to track data, to track the New Enrollee Appointment Requests Working closely with the PCMM coordinator regarding administrative procedures related to PCMM operations as well as work closely with the Medical Support Assistant in all Primary Care settings serving as a PCMM resource person Learning and applying analytical techniques to apply to the data available from PCMM and other applicable data sources (VSSC, Gerner Millennium, LEAF) Performing functions assigned in the target position and will be evaluated with the respect to progress made in performing assigned functions, initiative, and the ability to perform the full scope of the position's responsibility Answering phone calls when related to Veterans who are new to the VA and are requesting assignment and responding to questions professionally, exercise discretion and good judgement, thereby maintaining confidentiality Managing and developing spreadsheets for tracking purposes for PCMM Coordinator ensure valid and current data Analyzing, determining, and developing internal controls and methods of complex procedures and functions of work process and assures timely submissions (if applicable) to leadership Working with supervisor in order to serve as PCMM contact to PACT team members in order to meet routine deadlines Serving as assistant timekeeper for members of the team and ensuring accuracy and timely submissions of all timecards and corrected timecards that are entered and processed Monitoring and reporting on the status and progress of work, checking on work in progress and reviewing completed work to see that the supervisor's instructions on work priorities, methods, deadlines and quality have been met Pulling the New Enrollee Appointment Request and contact Veterans from the list, calling the Veteran to discuss options (i.e. drive time eligible or assignment to Mann-Grandstaff PACT Teams or CBOCs), and get Veterans assigned as appropriate Providing general clerical/administrative support coordination work for PCMM Coordinator and assisting with various administrative functions for the office Contacting with the facility to work out any process issues, equipment needs problems, data collection, and any other logistical issues Providing general clerical/administrative support coordination work for the unit and managing administrative functions for the office Work Schedule: Monday to Friday; 07:30 a.m. to 04:00 p.m. Recruitment & Relocation Incentives: Not authorized Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Financial Disclosure Report: Not Required

Requirements

Qualifications

Minimum Requirement: The following are minimum requirements for appointment as a Medical Data Clerk (OA) in the Veterans Health Administration (VHA), which all applicants must met. Specialized Experience (GS-05): You must have one (1) year of specialized experience that equipped you with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (i.e., GS-04). Qualifying examples of specialized experience would typically include but are not limited to: providing administrative/clerical support in a clinical/healthcare office; working with electronic health record systems and other computer software programs; maintaining office files and records systems; and providing customer service to patients and medical staff. (CLEAR DETAILS OF EXPERIENCE REQUIRED: Your resume must show complete information for each job entry, such as beginning and ending dates of employment, duties performed, and/or total hours worked per week.) OR, Education (GS-05): Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years of successfully completed education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite is creditable. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. NOTE: One year of full-time undergraduate study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business or technical school. (UNOFFICIAL TRANSCRIPT REQUIRED: If you do not submit your transcript, your application may not be reviewed.) OR, Combination (GS-05): Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond as described above. For GS-05 position, only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. (UNOFFICIAL TRANSCRIPT REQUIRED: If you do not submit your transcript, your application may not be reviewed.) AND TYPING PROFICIENCY: This position requires the skills of a qualified typist. In addition to meeting the experience and/or education requirements, you must be able to type at least 40 words per minute. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Critical ThinkingCustomer Service (Clerical/Technical)Database AdministrationDecision MakingPlanning and Evaluating IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: Most of the work is preformed while seated; however, there is walking, standing, bending, and lifting (10 pounds) in the office, classroom, duplication room, mail room, and other service areas, within the medical center grounds, or setting up meetings for meetings/programs. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Mann-Grandstaff Department of Veterans Affairs Medical Center 4815 North Assembly Street Spokane, WA 99205 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: VHANationalRecruitmentCenter@va.gov