About the Position: This position is located at the Army Benefits Center-Civilian on Main Post, Fort Riley, KS.

Duties

Serves as senior technical expert and shift leader in a consolidated benefits center responsible for advising the work force on federal benefits and entitlement legal and regulatory requirements. Collaborates with supervisors on initiating special projects and studies Assists in developing and/or develops procedures to meet the personnel needs of management and the work force; as well as legal and regulatory requirements. The benefits and entitlement programs and services include some of the following: Thrift Savings Plan; Federal Employee Health Benefits; Federal Employees Group Life Insurance; retirement programs/ options; etc. Serves as technical advisor with personnel and management officials in the resolution of grievances, appeals, audit reports, and complaints arising out of the processing of benefits and entitlement actions. Leads team of Specialists, Personnel Assistants, and Personnel Action Clerks in day-to-day operations of the ABC-C.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Department of Defense (DoD) TransferPriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Experience required: To qualify based on your work experience, your resume must describe at least one year of specialized experience which prepared you to do the work in this job. Specialized experience is defined as: One year of specialized experience includes work that involves interpreting guidelines, regulations, and directives concerning complex benefits, and/or retirement and entitlement cases; participating as a team member for cyclic audit of civilian personnel actions; utilization of the Defense Civilian Personnel Data System (DCPDS) and the automated interface with the Defense Finance and Accounting Services (DFAS), as it pertains to civilian benefits and/or retirements and entitlements; conducting research, gathering facts, and utilizing effective analytical and evaluative methods to accurately access information and make sound recommendations and decisions; informing employees about their entitlements and use of grievance or appeal procedures. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11). You will be evaluated on the basis of your level of competency in the following areas: Benefits and Work Life ProgramsLeadershipOral CommunicationTechnical CompetenceWritten Communication Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-11).

Education

No education substitution for this grade level.

Contacts

• Address CA-W6D5AA CHRA CONSOLIDATED SERVICES DIV DO NOT MAIL Fort Riley, KS 66442 US
• Name: Army Applicant Help Desk