This position is located within the Office of the Director at the Veterans Health Care System of the Ozarks in Fayetteville, Arkansas. The primary responsibilities of this position are to assist patients by escorting them to various locations within the facility to include but not limited to the Urgent Care Center, building and parking lots around the facility.

Duties

Major duties and responsibilities include: Transport lab specimen and to positively interact with our patients and customers. Answer questions, often posed repeatedly, and with enough variance that answers cannot be prepared in advance. Articulate many facts regarding the facility and be able to sort them out promptly and give answers to specific questions or situations. Recognize questions and situations which should be referred to the supervisor/appropriate source. Physically identify and assist patients who are physically/mentally challenged upon arrival to our facility. Assist the patients with the check in process at the Vet link Kiosk. Arrange for complainants to see an official who may be able to satisfy their wishes, or accept a formal report, suggestion, or complaints for consideration by others, depending upon the wishes of the customers. Performs other related duties as assigned. Work Schedule: Monday - Friday, 8:00am - 4:30pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved

Requirements

Qualifications

PHYSICAL EFFORT AND WORK CONDITIONS: This position requires pushing wheelchairs and stretchers weighing up to 200 pounds for up to eight hours; walking, standing, climbing stairs, emotional stability, and working dose with others. Incumbent must maintain cleanliness standards and good hygiene. The work is performed in an outpatient clinical environment and exposed to various elements within the health care system. Applicants will be rated in accordance with the OPM Federal Wage System Qualifications. For this position, the job element method is used to match what you, the applicant, can do against what the work calls for. Your knowledge, skills and abilities will be compared to the knowledge, skills and abilities (called job elements) needed for success. Applicants who appear to meet the screen out element are considered for further rating; those who do not are rated ineligible and are eliminated from consideration. The potential eligibles are rated against the remainder of the job elements. While a specific length of training and experience is not required, your responses to the questionnaire must be supported by detailed descriptions of your experience on your resume. You will be rated on the following Job Elements as part of the assessment questionnaire for this position: Dexterity and SafetyInterpret Instructions, Specifications (other than blueprint reading)Likelihood of SuccessMaterialsMeasuring InstrumentsTechnical Practices IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Contacts

• Address Fayetteville AR VA Medical Center 1100 North College Avenue Fayetteville, AR 72703 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]