The primary responsibilities are to assist patients by escorting them to various locations within the facility to include but not limited to the Urgent Care Center, building and parking lots around the facility. Additionally, the incumbent will be required to transport lab specimen and to positively interact with our patients and customers. The incumbent is expected to answer questions, often posed repeatedly, and with enough variance that answers cannot be prepared in advance.

Duties

Duties include but are not limited to: Incumbent must respond to two-way radio calls to transport our clients. Incumbent must be able to safely transport patients to various locations throughout the facility. The incumbent is responsible for the safe pickup and delivery of medications for patients to the nursing staff. The incumbent must have general knowledge of the Healthcare System's organizations, functions, activities, personnel, and physical layout. The incumbent may be the first VA employee with whom the customers come into contact, requiring a high level of customer service. The attitude, appearance and helpfulness of the incumbent, provide a basis for the customer's first impression of the healthcare system. The incumbent must be aware of the movement of personnel and offices with special attention to changes in phone numbers, room numbers, and key personnel to give accurate, up-to-date information and to direct or escort customers to the appropriate location. Arranges for complainants to see an official who may be able to satisfy their wishes, or accept a formal report, suggestion, or complaints for consideration by others, depending upon the wishes of the customers. Responsible for receiving and directing patients and visitors, answering routine inquiries, and making appropriate referral of questions concerning patients 'needs. Must be aware of available publications, forms, and other informational material provided by the facility for the patients and customers. Must know how to effectively/appropriately respond to customer's requests and needs, determining those of an emergent nature. Must know how to refer calls, answer questions, and refer patients to proper clinic, and relay information regarding patient's conditions. Must have strong interpersonal skills, as specialized skills are required for maintaining customer relations with a wide variety of customers with special needs and problems. Tact and professionalism will be maintained always. Must have knowledge of computerized data entry arid; information processing systems used by the facility and must be able to complete required computer training. The primary responsibility is to assist patients by safely transporting and/or escorting them to various locations within the facility to include but not limited to the Urgent Care Center, Radiology, local Vet- Tran stops, or their vehicles. Transports lab specimens and documents as requested. Work Schedule: Monday through Friday, 8:00 am - 4:30 pm (subject to change based on the needs of the agency) Position Description Title/PD#: ESCORT/PD03184A Critical Skills Incentive (CSI): Not Approved Relocation/Recruitment Incentives: Not authorized This position is covered by AFGE bargaining unit. Per the AFGE Master Agreement, the Area of Consideration will be: 1st Area of Consideration - Current Facility and CBOC employees 2nd Area of Consideration - VA Nationwide applicants 3rd Area of Consideration - Other Status candidates (if applicable)

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/03/2023. EXPERIENCE: A specific length of training and experience is not required, but you must show evidence of training or experience of sufficient scope and quality of your ability to do the work of this position. Evidence which demonstrates you possess the knowledge, skills, and ability to perform the duties of this position must be supported by detailed descriptions of such on your resume. Applicants will be rated in accordance with the OPM Federal Wage System Qualification Standards. SCREEN-OUT ELEMENT: Your qualifications will first be evaluated against the prescribed screen out element, which usually appears as question 1 in the on-line questionnaire. Those applicants who appear to possess at least the minimal acceptable qualification requirement are considered for further rating; those who do not are rated ineligible and are eliminated. The potential eligibles are then rated against the remainder of the Job Elements: Dexterity and SafetyInterpret Instructions, Specifications (other than blueprint reading)MaterialsMeasuring InstrumentsTechnical PracticesWithout more than normal supervision Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements/Working Conditions: This position requires pushing wheelchairs and stretchers weighing up to 200 pounds for up to eight hours; walking, standing, climbing stairs, emotional stability, and working dose with others. Incumbent must maintain cleanliness standards and good hygiene. The work is performed in an outpatient clinical environment and exposed to various elements within the health care system.

Education

This job does not have an education qualification requirement.

Contacts

• Address Fayetteville AR VA Medical Center 1100 North College Avenue Fayetteville, AR 72703 US
• Name: SUSAN WILLIAMS
• Phone: 228-523-4934
• Email: [email protected]