This position is located within the VA Central Iowa Healthcare System in the Business Office, Eligibility/Intake Section, under the direct supervision of the Eligibility Supervisor. The purpose of the position is to serve as a Program Assistant (PSA), also known as Certified Health Benefits Advisor, to the Business Office.

Duties

Major duties listed but not limited to: Serve as expert benefit advisor to Business Office Leadership and support the management information components of all health eligibility related programs Review the Incomplete Encounter Management Module (IEMM) report in order to clean up any discrepancies in administrative data that would prevent the transmission of encounters Apply an extensive body of rules and regulations relative to Veteran's eligibility for VA healthcare benefits, assisting families with a Veteran's death, burial and explanation of death benefits Participate in a complex blend of computing technology, medical information, communication skills and leadership qualities in a rapidly changing environment Identify and collate health insurance information from all applicants Prepare notification letters to new Veterans who are determined to be ineligible along with their appeal rights Manage the New Enrollment Appointment Request (NEAR) list and electronic wait list to verify and validate accuracy and resolve issues Enroll Veterans in the MyHealtheVet web-based program Work Schedule: Monday-Friday, 7:30am - 4:00pm (work hours may be further discussed during the interview) Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD30410A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Bargaining Unit Position: Yes, AFGE Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/27/2023. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: enter data, demographics, insurance and other information into computer applications; review reports, records and statistical computations for accuracy; provide administrative support and collaborate with different departments and service lines; schedule and coordinate appointments for diagnostic testing and consultative appointments; hold presentations on benefits and enrollment seminars; interpret computer generated reports and understand data processing capabilities; utilize office automation programs such as MS Office, excel, MS Outlooks, etc.; and prepare written correspondence for a broad spectrum of complex inquiries from internal and external customers. You will be rated on the following Competencies for this position: Computer SkillsCustomer Service (Clerical/Technical)Interpersonal SkillsManages and Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address VA Central Iowa Health Care System 3600 30th St Des Moines, IA 50310 US
• Name: Erica Aleman
• Phone: 612-467-5705
• Email: [email protected]