The Program Support Assistant (PSA) is located in the Care in the Community (CITC) section of the Nurse Executive Service Line within the Minneapolis VA Health Care System, and is responsible for the coordination of administrative tasks to ensure CITC functions efficiently. The PSA is the point of contact for administrative issues and maintains official documents; serves as ADPAC, TMS Administrator, and primary timekeeper.

Duties

Major duties include, but not limited to: Prepares and reserves conference rooms and sends out invites for all staff meetings or other special events as requested. When assigned, takes attendance, provides meeting notes and distributes to the appropriate staff members. Establishes priorities and works independently to ensure a smooth and timely flow of paperwork and processes throughout CITC with the functions assigned. Reviews all incoming mail and correspondence, including packages, letters, and memoranda; screens material for suspense dates prior to distribution and ensures staff follow-up. Receives, assigns, and monitors externally and internally generated correspondence and inquiries. Reviews Veteran letters to be mailed to ensure accuracy before submitting to the mailroom for printing. Generates and distributes daily email to all CITC staff. Establishes and maintains emergency contact list for department staff. Independently develops spreadsheets that will provide management with a more "focused review" of administrative data including but not limited to equipment management, room assignments, onboarding records, and telework agreements. Orders special equipment when requested, maintains office supply lists and orders, and orders general office supplies as needed. Greets new employees during in-processing, provides PIV sponsorship, and ensures all onboarding steps are completed on the employee's first day. Assists in completing requirements for new employee preparation for departmental training to include user provisioning, VPN/RESCUE, softphone ticket, ePAS and keys, email/distribution groups, update split sheet, printer mapping, ticket placement for the installation of software, set up voicemail, update supervisor/phone information in FIM, assign TMS coursework, and reassign supervisor in TMS. Provides advisory and technical assistance to administrative staff and professional staff regarding all programmatic issues. Serves as the initial point of contact for IT issues among CITC staff and troubleshoots with the employee and/or IT staff to help resolve the issue. Performs other duties as assigned. Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for Ad Hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD60734-0 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/30/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Specialized experience includes: Program support, general clerical and administrative work, collect, compile, and/or track data and statistical information, organize data, preparing a wide variety of recurring and non recurring correspondence, maintain office files and records, and prepare, execute, and/or track program specific information. You will be rated on the following Competencies for this position: Attention to DetailClericalComputer SkillsManages and Organizes InformationTechnical Problem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Minneapolis VA Medical Center One Veterans Drive Minneapolis, MN 55417 US
• Name: Amanda Martin
• Phone: 313-576-3024
• Email: [email protected]