The Program Support Assistant as the Program Support Assistant to the Community Nursing Home (CNH), Community Adult Day Healthcare (CADHC) Program, and State Veterans Home (SVH) Program within the North Florida/South Georgia Veterans Health System (NFSGVHS). The position is located under the guidance of the Social Work Service. Duties will consist primarily of program support, financial management, and office automation work.

Duties

Duties include, but may not be limited to the following: Responsible for completing authorizations, consult management tool box, utilizing tracking sheets, requesting records from community partners and attaching documents in Health Share Referral Manager (HSRM). Will serve, as appropriate, as manager of the fund control point clerk of the Community Care Network Community Nursing Home (CNH), Community Care Network and Community Adult Day Health Care (CADHC) Program Fund Control Points for the Program Fund Control Points. Audit invoices received from vendors and after audit, timely and efficiently process payments by electronically forwarding to and communicating with Fiscal Services for payment, ensuring interest payments are not incurred. Develop rapport and maintain effective relationships with hospital personnel at all levels(i.e. professional staff, technicians, administrative and clerical personnel) as well as staff specialists in other VA hospitals and outpatient clinics and numerous private hospitals and crisis centers. In addition, drafts and subscribes correspondence, memorandums, reports and schedules. Incumbent must possess the ability to apply moderate analytical methods to interpret data and recognize errors and deviations. Communicate with Fiscal Services and Community Care Staff, as appropriate. Audit, track, review, and process invoices for authorized invoices. Prepare, modify and route all authorizations of care of approval status. Track leave time and process electronic time cards of Social Work Service Staff . Review correspondence from others for accuracy and completeness. Develop standards or form letters and reply to inquires. Maintain computerized automotive databases. Perform customer service and other duties assigned for the proper and timely treatment of patients. Work Schedule: Monday - Friday 8:00am to 4:30pm EST Compressed/Flexible: Not Available Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for Ad Hoc only telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position Position Description Title/PD#: Program Support Assistant/PD05919A Physical Requirements: The work is mostly sedentary. Occasionally, light physical effort maybe required, such as that involved with walking, stair climbing, and carrying of light office items. The work is performed in an office setting which requires normal safety precautions typical for offices and meeting rooms. The work area is adequately lighted, heated, and ventilated. Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/30/2023 Applicants must meet the specialized experience. You may qualify based on your experience as described below: GS-06 grade level: One year of specialized experience equivalent to the GS-05 grade level in the federal service; experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Completing authorizations for referrals and invoices. Maintaining financial spreadsheets. Communicate /Reports information with appropriate healthcare personnel. Utilizes off ice automation soft ware such as Microsoft Off ice (Word, Excel, and PowerPoint)and computer patient record systems. Collecting and entering data, process payment electronically. Process typing proficiencies. Experience and knowledge of program and contracting. Note: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Verbiage displayed on your resume or application must contain your own words. You may refer to the specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received that copied verbatim from the announcement will be evaluated and may be reviewed as falsifying your experience or application. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Malcom Randall Department of Veterans Affairs Medical Center 1601 Southwest Archer Road Gainesville, FL 32608 US
• Name: Mary Guthrie
• Phone: 813-816-7155 X110408
• Email: [email protected]