The position functions in a model with three core elements (Pathway, Well-Being, Clinical Care), seeking to create a personalized health plan for each Veteran. The core elements of the Whole Health System include empowering Veterans to identify their personal health and well-being goals, equipping them with self-care strategies and skills, including complementary and integrative health approaches, and creating shared goals with care teams.

Duties

Establishes guidelines and performance expectations for Coaches. Observes workers' performance, identifying the training needs of staff and provides development opportunities for these staff. supervises Whole Health Coaches and holds them responsible for the performance of their areas and ensures that staff is functioning within their scope of practice. Assures that subordinates are trained and fully comply with the provisions of all safety regulations. Responsible for interviewing candidates, and recommending appointment or reassignment of positions, making decisions on personnel actions including selections, promotions, reassignments, retention, and recommendations for adverse actions pertaining to employee performance or conduct. Reviews attendance records of employees to ensure a balanced workforce and to maintain or improve attendance. Reviews and approves or disapproves leave requests for staff. Completes evaluations of subordinates. Recommends approval for incentive awards and rewards employees for good performance. Works to resolve staff complaints and grievances. Develops work improvement plans, recommending personnel actions as necessary; invokes disciplinary measures as appropriate to the authority delegated in this area. Serves as primary POC for Veterans who would like to register for well-being services, to include Introduction to Whole Health, Taking Charge of My Life and Health, and other well-being groups (yoga, tai chi, etc.). Connects interested Veterans to Whole Health Coaches and responds to provider referrals across the organization for coaching services. Collaborates with Whole Health Director in creating the infrastructure for in-person, telemedicine, or phone Whole Health Coaching services that will be utilized by coaches. Supports well-being and Coaching program facilitators by providing printed participant manuals, equipment, and other resources needed to conduct group and individual sessions. Provides assistance to Whole Health Director in development of WHS messages and develops training and support materials for staff educational needs. Develops and implements procedures to ensure the structural and process requirements, stipulated by VACO, for Whole Health Coaching program are satisfied. Provides leadership, guidance, and technical assistance to ensure all activities of Whole Health Coaches at all sites in the Miami VAHCS are closely coordinated to ensure effective integration of the Whole Health Services activities. Serves on the Whole Health strategic planning committee and oversees strategic plan, goal setting, and monitoring and evaluation of facility outcomes as related specifically to Whole Health Coaching program. Work Schedule: Monday-Friday, 8:00 a.m. - 4:30 p.m. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Social Science Specialist/PD546-08426-O Relocation/Recruitment Incentives: Not approved Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not approved Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/28/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. This position has an Individual Occupational Requirement (IOR): Basic Requirements Degree: behavioral or social science; or related disciplines appropriate to the position. or Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. or Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. In addition to the IOR, you may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-09) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: observing workers' performance, identifying the training needs of staff and providing development opportunities; interviewing candidates, and recommending appointment; reviewing and approving or disapproving leave requests for staff; connecting Veterans to internal and community resources; assisting in development of new targeted self-management group offerings; collaborating to create the infrastructure for in-person, telemedicine, or telephonic services; providing leadership, guidance, and technical assistance to ensure activities are closely coordinated to ensure effective integration of activities; overseeing strategic planning, goal setting, and monitoring and evaluation of facility outcomes. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. OR, Combination of Experience & Education: Applicants may also combine education and experience to qualify at this level. You must have an appropriate combination of specialized experience and graduate-level education beyond a Master's degree. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. Ten (10) competencies listed in the Supervisory Qualification Guide reflect those considered as most important for successful performance of Federal supervisory work. Candidates should possess proficiency or the potential to develop proficiency in these competencies prior to entry into a supervisory position: Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules. Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. Decisiveness: Makes well-informed, effective, and timely decisions, even when data is limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions. Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles. Integrity/Honesty: Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics. Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. Oral Communication: Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed. Problem solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations. Resilience: Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks. Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience. You will be rated on the following Competencies for this position: CommunicationData ManagementLeadershipTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The nature of the work for this position is primarily sedentary and there are no unusual physical demands involved with completion of duties. Some travel is required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Bruce W Carter Department of Veterans Affairs Medical Center 1201 Northwest 16th Street Miami, FL 33125 US
• Name: Christy Wyatt
• Phone: 720-662-2517
• Email: [email protected]