The Program Support Assistant position is located within an executive (quad) service line in St. Cloud, MN at the VA Medical Center. The Program Support Assistant supports the adoption of technologies that deliver Connected Health clinical services to veterans anywhere and anytime. These technologies include: VA and veteran mobile devices, iOS and Android apps, web based services, and both cellular and broadband connectivity.

Duties

Duties may include but are not limited to: Working with Veterans and clinical staff to promote and expand mobile and web-based Connected Health care modalities Developing and implementing an ongoing educational program for Connected Health care modalities Tracking and analyzing utilization of these modalities; Supporting effective use by veterans Providing feedback and advice to the Connected Health Coordinator Connected Health Modalities may include: Secure Messaging Veteran care portal (My HealtheVet) VA Anywhere to Anywhere real-time video communication Broadcast Communication (Text Messaging) Integrated Automated Clinical Support (Annie) Virtual Medical Center New patient health monitoring technologies Other tools and technologies yet to be deployed Work Schedule: Monday - Friday, 8:00am - 4:30pm Virtual: This is not a virtual position Telework: This position is not eligible for telework Position Description/PD#: Program Support Assistant/PD23358A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Financial Disclosure Report: Not required Bargaining Unit Position: Yes The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• You may be required to serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/06/2023 You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-5) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: collecting and entering data; conducting analysis of data and providing advice or recommendations to management related to program issues and improvements; researching policies and regulations; maintaining program initiatives and goals; providing technical service to patients and/or other staff in relation to a program. You will be rated on the following Competencies for this position: AccountabilityComputer SkillsCustomer Service (Clerical/Technical)Education and TrainingStakeholder Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is sedentary, but may require periods of standing during presentations, briefings, speeches, health fair activities, etc. Some slight physical effort may be required. Travel across care delivery system including CBOC's is a part of the position. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address St Cloud VA Medical Center 4801 Veterans Drive St Cloud, MN 56303 US
• Name: Andrea McGuire
• Phone: 602-277-5551 X1738
• Email: [email protected]