About the Position: This position serves as the Lead Program Support Specialist within the Passport Services Division, IMCOM located in Fort Belvoir, Virginia. Responsible for providing worldwide passport and visa services to military members, military dependents, and civilian customers throughout all branches of service.

Duties

Manages the Department of Defense (DoD) passport and passport agent training services program. Coordinates all matters relating to official and diplomatic passport/visa requirements, travel documentation, military status, DoD civilian personnel, their dependents, and matters related to documentation requirements for travel overseas. Serves as courier route manager, responsible for planning daily passport deliveries and pickups from local embassies, courier safety training, and fleet maintenance for vehicles assigned to the Passport Services Division. Responsible for managing incoming and outgoing mail containing documentation for special issuance passports, visas, and citizenship records. Serves as a passport agent for the purpose of accepting passport and visa applications from all members of the DoD community. Serves as team leader, responsible for monitoring the work performed by subordinate team members.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Must be able to obtain and maintain a Secret Clearance.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Department of Army Civilian EmployeesInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Office of Personnel Management (OPM) Interchange Agreement EligiblePriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes providing administrative support of application process and delivery of passport/visa services to military and civilian customers throughout all branches of service worldwide; conducting passport certification training; responding to inquiries and providing guidance in areas such as, travel, passports, and visas. Experience independently planning, coordinating, and carrying out assignments; resolving related problems; and keeping supervisor informed of potentially controversial issues. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09). OR Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to perform the work of the position, such as Business Management/Business Administration. (Note: You must attach a copy of your transcripts.) OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages. Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address FR-APF-W6BDAA USA INSTALLATION MGT CMD DO NOT MAIL Fort Sam Houston, TX 78234 US
• Name: Army Applicant Help Desk