This position is in the Primary Care Service at the Salem VA Healthcare System. The Primary Care Service encompasses nine PACT Teams at Salem VA Healthcare System, five CBOC locations, Employee Occupational Health, Environmental Registry Program and Telehealth, and is inclusive of physicians, physician assistants, nurse practitioners and administrative staff.

Duties

The Program Specialist provides administrative support, analysis, and recommendations for the Primary Care Service Line (PCSL) to improve efficiency and effectiveness in effort to deliver quality care to veterans. This position serves as part of the Primary Care Administrative Team and will report to the Primary Care Service Chief. The incumbent will be available to assist the Chief of PCSL, Assistant Chief of PCSL, Chief Nurse of PCSL, and Administrative Officer when needed. Major duties include but are not limited to the following: The incumbent will be responsible for data abstraction for tracking of measures used for measuring provider performance (OPPE). The incumbent will plan, develop, and conduct internal review studies on an ad-hoc basis. The incumbent will be responsible for daily monitoring, troubleshooting, networking with PACT team staffing to complete open encounters (EARR), unsigned/ un-cosigned notes, and encounters without notes. This may involve submitting correction requests in LEAF. The incumbent will also monitor for Primary Care Consults daily and take appropriate action. Consults are not common in Primary Care. The incumbent will be the person responsible for reviewing Consult Dashboard and alerting the responsible parties of the need for action, scheduling or follow-up. The incumbent will also be a service level liaison for PATS-R and other customer service complaints. As part of this duty, the incumbent will receive, assign and follow PATS-R to completion. The incumbent will be responsible for to tracking and monitoring the completion of Congressional, White House, OIG and other suspense items. The incumbent will be called upon to draft responses utilizing the correct template. Conducts engineered time standard studies of clerical, technical and professional functions related to primary care teams and activities. Plans, develops, and conducts internal review studies on an ad-hoc basis of team activity. The studies are used to assess program compliance and propose changes to PACT teamwork practices with potential Medical Center impact. Reviews directives from headquarters and provides results on potential impact on the organization, recommending process and policy changes. Reviews and revises memoranda, SOPs and delegations of authority which affect the operational processes and procedures of the Service Line. Develops and maintains Service Line, clinic and provider level performance reports which monitor and trend progress of Service Line and Medical Center objectives and performance measures in quality (Clinic Reminders/Clinical Practice Guidelines), access, customer satisfaction, employee satisfaction and resource maximization. Assists Primary Care Service Line and clinic leadership in achieving improvements in areas below goal or requiring intervention by developing ad-hoc reports and patient lists, extracts, and pulls data using Pyramid Analytics, Excel and Access to collate and merge information. Work Schedule: Monday- Friday, 7:45am- 4:30pm Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD023200Relocation/Recruitment Incentives: Not Available Permanent Change of Station (PCS): Not Available Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/21/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience include but not limited to: Practical knowledge, developed through increasingly difficult, on-the-job training or experience dealing with the operations, regulations, principles, and peculiarities of the Primary Care Service. knowledge of the duties, commitment, policies, and program goals of the staff sufficient to perform non-routine assignments. Skill in applying complex fact finding, analytical and problem-solving methods and techniques. Substantial knowledge of office automation systems and software. Ability to problem solve, applying resourcefulness to a variety of studies, investigations, and assignments. Knowledge and ability to adapt to changes in the OPPE (Ongoing Professional Proficiency Evaluation) program and manage the process of collecting this data from start to finish. Knowledge and skill in adapting analytic techniques and evaluation criteria to the measurement and improvement of PACT and PCMM program effectiveness and organizational productivity. Ability to retrieve administrative and clinical data using numerous report options and specialized FILEMAN, ACRP and Pyramid Analytics queries to compile and issue regular and requested reports. Knowledge of program management and suspense metric standards. Knowledge of pay and leave laws, rules and regulations and agency policy regarding entitlements to overtime, differential, hazardous duty, holiday and special rates, and premium pay to perform timekeeping duties. Knowledge of laws, rules, and regulations along with agency policy regarding the proper storage of records to perform duties required of the records liaison for the service. Ability to communicate effectively, both orally and in writing. You will be rated on the following Competencies for this position: Administration and ManagementBudget AdministrationComplianceContracting/ProcurementQuality Assurance Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary. Typically, the employee sits comfortably to do the work. There is somewalking, standing, bending, and carrying required. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Salem VA Medical Center 1970 Roanoke Boulevard Salem, VA 24153 US
• Name: Cyreena Driver
• Phone: (919) 956-5541
• Email: [email protected]