This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer. *SEE ADDITIONAL INFORMATION SECTION FOR JOB SUMMARY CONTINUATION

Duties

SEE QUALIFICATIONS SECTION FOR MAJOR DUTIES

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• The employee must obtain and maintain a Secret clearance.
• Travel not to exceed 10% per month may be required.
• The employee must be willing and able to travel on military and commercial aircraft.
• You will be required to complete training, obtain, and maintain a government credit card for travel and travel-related purchases.
• This position requires the employee to drive a motor vehicle. An appropriate, valid driver’s license is required for the position.
• This position requires occasional work after normal duty hours to install new technology or correct user and network failures.
• Is subject to recall for outages, issues, and upgrades.
• Valid driver’s license required.
• This position is designated as a Cyber IT/Cybersecurity Workforce position. You must obtain and maintain the credentials as described in SECNAV M-5239.2 for specialty area 451 level within 12 months of appointment.

Qualifications

You are required to have information technology (IT) related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include managing accounts, and access rights to systems and equipment. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT related experience demonstrating this competency include responding to customer complaints associated with daily operational requirements. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, and responds appropriately. IT-related experience demonstrating this competency include conveying written information in a clear, concise, and convincing manner. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include diagnosing hardware and software problems and recommending immediate corrective action. In addition to my experience demonstrating the four competencies above, I have directly applicable experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies or knowledge, skills and abilities necessary to successfully perform the duties of the position. Such experience is typically in or directly relates to the work of the position to be filled. Qualifying experience would be demonstrated by maintaining configurations, analyzing parameters, and evaluating hardware, software, and service delivery options. This position is within the Work Category PROFESSIONAL at Work Level FULL PERFORMANCE, Series and Grade GG-2210-11. Additional qualification information can be found from the following Office of Personnel Management website: Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov) https://dodcio.defense.gov/Cyber-Workforce/CES.aspx Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Major Duties: Incumbent will serve as the 1st Network Bn. SME for all MCEN-N and MCEN-S. Responsibilities include planning, coordinating installation, testing, operations, and trouble-shooting all hardware and software systems hosted at the 1st Network Bn. Provides Problem Management processes and methodologies for Local, Base, and Wide Area Networks (LAN/WAN). Conducts functional and connectivity testing to ensure operability of MCEN-N and MCEN-S services. Responsible for implementation of baseline systems security in accordance with all applicable orders, polices and directives. Maintains accounts and access to equipment and systems by providing optimization and support for restorations of services. Provides technical support for classified and unclassified network and end-user microcomputer software and hardware. Diagnoses hardware and software problems and recommends immediate corrective action or determines viable alternate solutions. Maintains configurations, analyzes parameters, and evaluates hardware, software, and service delivery options. Researches and recommends solutions in response to customer reported incidents, and resolves hardware/software interface and interoperability issues. Responds to customer complaints associated with daily operational requirements, poor connectivity, throughput problems, and service outages. Serves as technical expert in identifying, analyzing, diagnosing, and resolving a variety of system problems and conditions associated with servers, personal computers, peripheral equipment, and communication routes between various platforms. Maintains system functionality, integrity and efficiency. Reviews Helpdesk requests, trouble tickets, and system logs for trend analysis. Maintains system configurations and administers the installation and integration of system fixes and updates. Manages accounts, and access rights to systems and equipment. Responsible for carrying out tasks requiring the application of specific standards, measures, and procedures used in problem management methodologies. Uses project management methodologies and software to meet milestones and project completion deadlines for all Problem Management initiatives and processes determined as courses of action to improve customer services and eliminate failure points. Uses Remedy tools and metrics to map problem areas of concern, and uses data gathered to graphically illustrate findings for briefings to management. Performs other duties as assigned. The incumbent provides support and technical solutions for special projects as determined by the supervisor in support of regional IT goals and future concepts of operations. Provides oral and written reports, findings, and project status to management as directed.

Education

This job does not have an education qualification requirement.

Contacts

• Address U S MARINE FORCES CYBERSPACE COMMAND 9800 Savage Road Fort Meade, MD 20755-5810 US
• Name: Rodolfo Gittens
• Email: [email protected]