This position is located at Department of Housing and Urban Development, Office of Field Policy and Management. This opportunity is also open to Status eligibles under announcement 24-HUD-118. Please refer to that announcement for details on open period, eligibility, and how to apply.

Duties

As a/an Management Analyst, you will: Provide support in development of procedures and systems for establishing, operating and assessing the effectiveness of administrative control systems and customer service. Monitor and evaluate the effectiveness of a specifically assigned component of integrated service delivery and provides recommendations for improvement in accordance with HUD's Management Action Plan.4 Participate in meetings and ad hoc groups to assist in devising recommended solutions to complex problems. Seeks out, identifies, and verifies new areas of mutual concern, and/or develops innovative and creative ideas to increase program and customer service effectiveness.

Requirements

Qualifications

You must meet the following requirements by the closing date of this announcement. For the GS-05, you must have 3 years of general, progressively responsible experience, 1 year of which was equivalent to at least the GS-04 level in the Federal Service. This experience must demonstrate the ability to: Analyze problems to identify significant factors, gather pertinent data, and recognize solutions; Plan and organize work; AND Communicate effectively orally and in writing. OR 4-year course of study leading to a bachelor's degree OR You may qualify based on the equivalent combination of education and experience. This is creditable providing the combination consists of 100% of the requirement. For the GS-07: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level. Specialized experience includes assisting with office administration and working as a team member to analyze program issues and recommend improvements. Examples of such experience could include: Experience using advanced computer applications to communicate information in the appropriate format; or Providing customer service, including seeing customer issues through to resolution; or Tracking customer issues in electronic data bases. OR 1 full year of graduate level education. OR Superior academic achievement (completed (or expect to complete within 9 months) all the requirements for a bachelor's degree from an accredited college or university in upper third of the graduating class OR G.P.A. 3.0 or higher out of a possible 4.0 as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or 3.5 or higher out of a possible 4.0 based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum; OR Election to membership in a national scholastic honor society). OR Combination of education & experience. This is creditable providing the combination consists of 100% of the requirement. For the GS-9: You must have one year of experience at the GS-7 level, or equivalent, that is directly related to the position as listed in this announcement, and which has equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience is: Specialized experience includes utilizing automated systems to identify program issues and complaints and working with senior analysts/supervisors to recommend solutions. Examples of such experience could include: Providing customer service in relation to electronic data bases and other office communication needs; or Utilizing computer applications for business to research, analyze, and communicate information in the appropriate format. OR A related master's or equivalent graduate degree or two full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. OR A Combination: Combination of experience and education. This is creditable providing the combination total percentage equals 100% of the requirement. Only graduate level education in excess of the first 18 semester hours (27 quarter hours) may be combined to be considered for qualifying education. Experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.

Education

The education generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.

Contacts

• Address Office of Field Policy and Management Administrative Resource Center Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]