This position is located in the Platform Services Section (PSS), within the Application Platforms and Delivery Branch (APDB), Division of Information Technology, Chief Information Officer Organization. APDB has primary responsibility for providing application solutions to enable efficient business operations and drive business agility.   Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.

Duties

At the full performance level, major duties include:

Requirements

Qualifications

Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here. For CG-13:  To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the CG-12 grade level or above in the Federal service. Specialized experience is defined as hands-on experience in Salesforce core components such as Service Cloud, Experience Cloud, Lightning Platform, Customer Relationship Management (CRM) Analytics and performing platform management activities in an enterprise Salesforce ecosystem, including architecting and integrating new platform services and troubleshooting platform issues. For CG-14:  To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the CG-13 grade level or above in the Federal service. Specialized experience is defined as hands-on experience in Salesforce core components such as Service Cloud, Experience Cloud, Lightning Platform, Customer Relationship Management (CRM) Analytics and managing and leading an enterprise Salesforce ecosystem, including architecting, integrating and configuring new platform services and capabilities, creating platform architecture models, translating requirements into solutions, building prototypes, assessing architecture soundness, and troubleshooting platform issues. In addition, Basic Requirements: IT SPECIALIST COMPETENCY REQUIREMENTS: Attention to Detail - This skill is generally demonstrated by assignments where the applicant keeps abreast of latest technology, information, research, etc., to maintain knowledge in field of expertise (for example, reads trade journals, participates in professional/technical associations, maintains credentials). Customer Service - This skill is generally demonstrated by assignments where the applicant promotes or develops and maintains good working relationships with key individuals or groups. Oral and Written Communication - This skill is generally demonstrated by assignments where the applicant serves on panels, committees, or task forces as a representative for the organization on technical or professional issues. Problem Solving - This skill is generally demonstrated by assignments where the applicant monitors current trends or events (for example, technological, economic, political, social, educational, or employment trends or events) and applies the information as appropriate. Applicants must have met the qualification requirements (including selective placement factors – if any) for this position within 30 calendar days of the closing date of this announcement. Applicants eligible for ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 85 “well qualified” for this position. For more information, Click Here.

Education

There is no substitution of education for the experience for this position.

Contacts

• Address Federal Deposit Insurance Corporation FDIC Human Resources Branch 300 S Riverside Plaza 15th Floor Chicago, Illinois 60606 United States
• Name: Carlos Soria
• Phone: 312-382-6889
• Email: [email protected]