The Program Support Assistant to the Mental Health & Behavioral Science Service programs. The incumbent retrieves, tracks, reviews, analyzes, and trends data to establish formal recommendations to senior leaders in the operational areas of the service.

Duties

The incumbent serves as the Program Support Assistant to the Mental Health & Behavioral Science Service programs which include the Psychosocial Rehabilitation & Recovery Center (PRRC); Mental Health Intensive Case Management (MHICM); and MHICM e-RANGE programs; Substance Abuse Clinic and Suicide Prevention Program; and Chiefs of Psychology and Psychiatry. Answers calls from Internal and External customers Performs timekeeping Enters Veterans and Caregivers into Database Creates and edits authorizations of approved care for service Processes invoices for care Uses a computer to create spreadsheets Creates and maintains various computerized records and database's Maintains program records Manages a Purchase card Inprocess and outprocesses employees into Service Sorts and distributes mail Orders program materials Maintains office supplies Enters workorders Maintains computer and paper records Drafts Memorandum for Records, SOPs, and MCPs Maintains appointment calendar and and /or conference schedule Work Schedule: Monday - Friday, 0830 - 1630. Ad-Hoc Telework may be available Position Description Title/PD#: Program Support Assistant (OA)/PD02745A Physical Requirements: The work is primarily sedentary but also requires some standing, walking, bending, lifting and carrying of light items. The work requires above average agility and dexterity. The incumbent may be called upon to drive a government vehicle.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Proficiency Requirements: Must be able to type 40 WPM GS-05 grade level: One year of specialized experience (equivalent to the GS-XX grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: performing standard clerical assignments by gathering data used to develop reports, reviewing documents for proper grammar, spelling and punctuation, and operating computer hardware and software (such as: MS Word, MS Excel, MS Outlook, or SharePoint). Examples of specialized experience include: Collect, compile, and track data and statistical information independently from existing data bases in order to provide comprehensive support; coordinate incoming data from a variety of sources, reviews documents, reports, and/or applications or omissions and inconsistencies, and ensures data entry is complete and accurate; develops and manages applicable facility contracts; reviews and distributes incoming mail, manages suspense's, prepares outgoing mail and prepares office correspondence; answers phones, responds to information inquires and takes messages, receives visitors and directs them to appropriate staff, and maintains filing systems. OR, Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed 4 years above high school level education in any field (TRANSCRIPTS REQUIRED) OR, Applicants may also combine education and experience to qualify at the GS-05 level. Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education in any field for which high school graduation or the equivalent is the normal prerequisite is creditable at grades GS-3 through GS-5. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. (TRANSCRIPTS REQUIRED) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address West Palm Beach VA Medical Center 7305 North Military Trail West Palm Beach, FL 33410 US
• Name: Debra Howard
• Phone: 843-252-3619
• Email: [email protected]