These Program Support Assistant positions are in Business Office services at the Boston VA Healthcare Systems. These positions are full-time at 40 hours per week.

Duties

These Program Support Assistant positions are under the Support Services section in the Business Office at the VA Boston Healthcare System. The incumbent may be assigned to work irregular tours of duty including evenings, weekends and holiday. Incumbents of this position may be in any of the following campuses: West Roxbury, Jamaica Plain, or Brockton. MAJOR DUTIES Working and communicating with clients and customers. Responds to a high volume of calls efficiently and promptly. Analyzes and determines the appropriate level of management or personnel to contact using clear communication skills. Receiving mail from external sources, to include hazardous/perishable materials along with urgent and time sensitive documents. Separates mail for redistribution within the organization. Assess outgoing mail for proper addressing, labeling, and packaging. Responds to major systems malfunctions. Triaging emergency situations and alerting the proper personnel. Determines when a service call is needed for maintenance on equipment. Performs routine maintenance on copy machine daily and cleaning copy machinery, when necessary, to insure maximum operating efficiency, to correct deficiencies and to minimize "down time". Places service call and arranging for prompt service. Reviews all reproduction requests, assuring compliance with VA regulations, copyright Laws, and local policies. Evaluates copies to be reproduced to preclude duplications of effort and to insure clarity of finished product. May serve as a timekeeper. Other duties assigned. Work Schedule: Various tours: 4:00 p.m. to 12:00 am, 12:00 a.m. to 4:00 p.m., 7:30 a.m. to 4:00 p.m. or 8:00 a.m. to 4:30 p.m. Compressed/Flexible Work Schedule: Not Authorized Telework/Virtual/Remote Work: Not Authorized Position Description/PD#: Program Support Assistant/PD03500A Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Notifications: These positions is in the Competitive Service. Veterans' preference does not apply for internal or other current permanent Federal agency employees. Current Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. Interchange Agreements with Other Merit System: Employees who occupy medical or medical-related positions and were appointed under 38 U.S.C. 4701(1) or (3) [formerly 38 U.S.C. 4104 (1) and (3)] must be serving in a full-time position without time limit and have served continuously for at least one year in this other merit system to be eligible to convert to the Title 5 System. Some exceptions to this rule may apply if you have previously acquired tenure under a Title 5 appointment. These positions are NAGE Bargaining Unit positions. These positions are covered by locality-based comparability pay. Incomplete applications will not be considered.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/24/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-5 position you must have served 52 weeks at the GS-4. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: providing administrative support for an office; collecting, compiling and tracking data and information; ordering and maintaining office supplies; reviewing all incoming and outgoing correspondence; and utilizing office automation software such as Microsoft Office (Word, Excel, Outlook and PowerPoint). NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position AND the number of hours per week spent in such employment. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed 4 years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. Transcripts MUST be submitted at the time of application. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and post high school education beyond the second year, which may be used to meet the total experience requirements for this grade level. Transcripts MUST be submitted at the time of application. You will be rated on the following Competencies for this position: Critical ThinkingCustomer Service (Clerical/Technical)Information ManagementPlanning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The primary work environment will be in an office setting. The work is primarily sedentary but one may be required to stand, sit, bend, stoop, walk, and carry light items such as books, papers and telehealth equipment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address VA Boston Healthcare System 940 Belmont Street Brockton, MA 02301 US
• Name: Julia Murdoch
• Phone: 508-513-7803
• Email: [email protected]