This position is located in the Veterans Transportation Service (VTS) of the Veterans Healthcare System of the Ozarks, Fayetteville, AR. The Administrative Officer reports to the Chief of VTS and has service wide responsibility to perform personnel, financial, and administrative management functions of the organization as well as planning, analyzing and/or evaluating the efficiency of internal administrative operations.

Duties

Major duties include: Consistently communicates and treats customers (patients, visitors, volunteers, and all VHSO staff) in a courteous, tactful, and respectful manner and provides the customer with consistent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately. Participates in regular meetings with supervisors to address administrative issues, resolve problems, and provide solutions for correcting or improving programs. Contacts involve such matters as communicating problems; identification of decision-making alternatives; influence others to accept actions that are sometimes controversial and multifaceted in nature; appraisals of success in meeting goal; resolving problems; evaluating inefficiencies. Ensures that responses (correspondence, charts, point papers, e-mails, etc.) to suspense items are responsive, timely and prepared correctly. Ensures appropriate levels of coordination, consistency, logic, soundness of recommendations and compliance with all correspondence policy and procedures. Prepares briefing charts, spreadsheets, presentations, and a variety of correspondence for management. Develops instructions for administrative operating procedures to resolve procedure problems and improve efficiency of administrative, budgetary, payroll, and accounting support functions. Prepares a narrative report containing a statement of the issue or problem, background, observations, options for change, and recommendations for action. Reviews all correspondence requiring the supervisor's signature or approval for overall content and quality of the document. Prepares and submits administrative reports and documentation in accordance with proper guidelines. Develops after action plans for any areas of weakness identified by internal and external audits. Consults with supervisors through personal visits, conferences, and meetings to discuss areas of concern, to keep them abreast of developments, and to gather additional data. Provides solutions to specific problems of development and implementation of policies/procedures to facilitate accomplishment of objectives and to prevent recurrence. Keeps supervisors advised of personnel allocations, employment ceilings, vacant positions, and status of recruitments. Work Schedule: Monday - Friday, 8:00 am - 4:30 pm, subject to change based on the needs of the facility. Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. Virtual: This is not a virtual position. Position Description/PD#: Administrative Officer/PD032540 Relocation/Recruitment Incentives: Not Approved Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Approved Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/14/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Establishing priorities, delegating out work and managing work schedules for a small service or department Developing, implementing, and updating local policies and memorandums. Managing an operating budget for a service or department to include salary, equipment, and supplies. Utilizing automatic systems and software to analyze data and develop reports to present to management and other various customers. Providing overall administrative support for a service or department. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., if related (transcript). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and graduate education beyond the first year. [To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond one year by 18. Add the two percentages. The total percentage must equal at least 100 percent to qualify.] (Transcripts required) You will be rated on the following Competencies for this position: Attention to DetailCreative ThinkingCustomer ServiceDecision MakingOral Communication Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:The work is often sedentary. Walking, standing, bending, and carrying of light items such as papers, charts, reports, and files is expected. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Fayetteville AR VA Medical Center 1100 North College Avenue Fayetteville, AR 72703 US
• Name: Caitlin Pratt
• Phone: 585-354-3863
• Email: [email protected]