About the Position: This position is in the Defense Civilian Intelligence Personnel System (DCIPS). Employees occupying DCIPS positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is located at the Joint Interagency Task Force South, C41 Systems Directorate, Customer Service Division, U.S. Southern Command, Key West, FL. 33040, J64.

Duties

Maintains circuit records including restoration reports, circuit routing files and other tech control reports, and procedures. Serves as the Watch Operations Officer of the JIATF South Technical Control Division. Provides Customer Service support (24hrs) handling complaints, trouble calls, and resolving issues. Ensures the proper operation, tuning, testing, alignment, inspection, and configuration of C5I equipment necessary to meet the JIATF South mission. Research and provide up-to-date technical manuals and SOPs to be used as base documents for all training. Monitors/performs preventative and corrective maintenance on C5I equipment.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Two year trial/probationary period may be required.
• In accordance with Change 3 to AR 600-85, Alcohol and Drug Abuse Prevention and Control Program, individual must successfully pass a urinalysis screening for illegal drug use prior to appointment and periodically thereafter.
• Must be able to obtain and maintain a Top Secret security clearance based on an SSBI with eligibility for sensitive compartmented information (SCI).
• Temporary Duty (TDY) travel may be required 25% or less of the time.
• Shift work is required to include nights, weekends, and holidays. In the event of an emergency (e.g., inclement weather, disaster converage, etc.), may be required to work report for duty outside of scheduled shift.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 10-Point Other Veterans’ Rating30 Percent or More Disabled Veterans5-Point Veterans' PreferenceCurrent Army Defense Civilian Intelligence Personnel System (DCIPS) EmployeeCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Current DoD Defense Civilian Intelligence Personnel System (DCIPS) Employee (non-Army)Defense Civilian Intelligence Personnel System (DCIPS) Interchange AgreementDisabled Veteran w/ a Service-Connected Disability, More than 10%, Less than 30%Non-Department of Defense (DoD) TransferPrior Federal Service EmployeeUnited States Citizen Applying to a DCIPS Position Army DCIPS positions apply Veteran's Preference to preference eligible candidates as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. To qualify based on your experience, your resume must describe at least one year of experience to the next lower grade (GG/GS-11) which prepared you to do the work in this job. Specialized experience is defined as experience with 1) operating and maintaining telecommunication network systems or tactical radios; 2) identifying problems with telecommunication or information IT network architectures; and 3) providing guidance to an organization on the security policies, installation, and maintenance procedures of telecommunication network systems. In addition to the specialized experience listed above, your resume must show you have Information Technology-related experience. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT and should include information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. You will be evaluated on the basis of your level of competency in the following areas: Network ManagementProblem SolvingTechnical Competence

Education

This job does not have an education qualification requirement.

Contacts

• Address ST-IC-W453AA JOINT INTERAGENCY TASK FORCE SOUTH DO NOT MAIL Fort Huachuca, AZ 85613 US
• Name: Army Applicant Help Desk