The incumbent serves as the Data Entry/Office Clerk in the Patient Services Section area for the Prosthetic and Sensory Aids Service (P&SAS) of the Greater Los Angeles Healthcare System.

Duties

As the Data Entry/Office Clerk, incumbent greets and screens visitors to the office in order to assist or direct them to the proper person. Courteously answers calls from the P&SAS's main telephone line. Assists with telephone inquiries or directs to appropriate staff member. Promptly returns or forwards messages. The incumbent reviews and distributes electronic P&SAS consults to appropriate purchasing agent. Incumbent assists veterans by issuing them out appropriate requested items available in stock. They deliver requested durable medical equipment to inpatient wards and outpatient clinic locations. She/ He posts items issued from stock and completes the consult for services rendered in the P&SAS package.The incumbent assists in receiving ordered bulk inventory, unboxes them and places them in the appropriate aisle. They also identify individual patient orders, researches the order details in our system and forwards them on as directed. The incumbent receives, reviews and distributes in-coming mail and received faxes to appropriate personnel. Assists purchasing agents with packaging and mailing out supplies to veteran's residence.This key position is also designed to provide administration and clerical support to the P&SAS as needed. She/ He posts items issued from stock and completes the consult for services rendered in the P&SAS package. The incumbent receives, reviews and distributes in-coming mail to appropriate personnel. Assists purchasing agents with packaging and mailing out supplies to veteran's residence. The position also provides administration and clerical support to the P&SAS as needed. Work Schedule: Monday-Friday, 8:00 am-4:30 pm Telework: Not available. Virtual: This is not a virtual position. Position Description Title/PD#: Prosthetics Clerk (OA)/PD10320A Relocation/Recruitment Incentives: Not authorized. Permanent Change of Station (PCS): Not authorized. Financial Disclosure Report: Not required

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• Designated and/or random drug testing may be required
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-05 position you must have served 52 weeks at the GS-04.The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. GS-05 You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Perform data entry to post all stock issues to patient records; Review the accuracy of consults requests, and to insure that the specific nature of a veteran's problem is satisfied through the issuance of specific equipment; Analyze and identify potential problems with veterans and to make the appropriate referral to Purchasing team; Operates the prosthetic software package to maintain a detailed and accurate accounting of all transactions taken for veterans and documents their records (must be in resume). OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years education above the high school level? One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. You must upload a copy of your transcript if using this option to qualify for this position. OR Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the first 60 semester hours (or its equivalent as described above). To calculate this, first take your total qualifying Specialized Experience and divide it by 12. Then divide the total amount of Education beyond the first 60 semester hours (or its equivalent as described in B. above) by the required amount of education. Add the two percentages together. The sum must add up to 100% or more to qualify using this provision. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. You will be rated on the following Competencies for this position:Administration and ManagementClericalCustomer Service (Clerical/Technical)Technical CompetenceExperience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address Greater Los Angeles Healthcare System 11301 Wilshire Boulevard Los Angeles, CA 90073 US
• Name: Joseph Parra
• Email: [email protected]