This vacancy is for an ASSOCIATE OMBUDS position in the Department of Commerce located at the U.S. Census Bureau Headquarters in Suitland, Maryland or Jeffersonville, IN. The Census Bureau is accessible from the Metro Rail Green Line - Suitland Station.

Duties

Provide informal communication channels between parties and, as a neutral, uses applicable alternative dispute resolution techniques to minimize the escalation of conflict and achieve conflict resolution and problem solving. Review, analyze, and assess all sides of an issue in an informed and unbiased fashion while being impartial with person(s) involved and elevating matters as appropriate. Provide options to prevent and resolve highly complex and very high-level workplace conflicts and issues. Maintain statistical data, analyzes systemic problems, and identifies patterns of conflict, emerging policy issues, and recurring problems.

Requirements

• Applicants must meet all qualification requirements by the closing date of this announcement.
• U.S. Citizen
• Suitable for Federal employment.
• Registered for Selective Service if applicable. (www.sss.gov)
• A one-year probationary period may be required.
• This is a NON-BARGAINING unit position.

Qualifications

This vacancy is advertised under 2 different announcements. Please read the 'Who May Apply' section carefully to determine your eligibility. If you are not eligible under this announcement, please see Announcement Number 24-DEPDIR-12197994-DE-TC, Associate Ombuds, GS-0301-14/15, CENSUS-DE-TC. Specialized Experience: For the GS-14, you must have one year of experience at a level of difficulty and responsibility equivalent to the GS-13 in the Federal service. Experience for this position includes: Resolving complex conflicts in a neutral role between management and staff; analyzing and evaluating issues to make unbiased recommendations; advising leadership on implementing processes and procedures designed to assure a systematic approach for dealing with problems and issues affecting employees and the interests of the agency; advising on effective policy changes; and experience collaborating with staff, supervisors/managers, leadership, and other supporting resource programs to resolve complex and sensitive workplace conflicts. For the GS-15 you must have one year of experience at a level of difficulty and responsibility equivalent to the GS-14 in the Federal service. Experience for this position includes: Resolving complex conflicts in a neutral, confidential, independent, informal role between management and staff; analyzing and evaluating issues to make unbiased recommendations; advising senior leadership on implementing processes and procedures designed to assure a systematic approach for dealing with problems and issues affecting employees and the interests of the agency; advising heads of agencies on effective policy changes; and experience collaborating with staff, supervisors/managers, senior leadership, and other supporting resource programs to resolve complex and sensitive workplace conflicts. Education: Education cannot be substituted at this level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer.

Contacts

• Address Deputy Director and Chief Operating Officer 4600 Silver Hill Road Washington, DC 20233 US
• Name: Toya Cates
• Phone: 301-763-2584
• Email: [email protected]