This position is located in the Executive Office of the President (EOP), Office of Administration (OA), Office of Chief Enterprise Applications, White House Information Technology (WHIT), Enterprise Applications, Product and Applications Support Division. The incumbent will serve as the Director, Product Management and Support performing the duties of a Supervisory IT Specialist.

Duties

As a Supervisory IT Specialist (APPSW), GS-2210-15, your typical work assignments may include the following: Serves as the Director, Product Management and Support Division within the EOP, responsible for supervising a team of product owners performing a full range of first-level supervisory responsibilities. Serves as design expert advocating for user/customer needs to achieve business priorities. Establishes procedures, metrics, and frameworks to establish an engaged, customer-facing team that can develop roadmaps, engage with high-profile customers and prioritize effectively. Works across teams, stakeholders and leaders across the EOP to drive solutions via technology that best suite the organizational needs. Evaluates options and solutions that best leverage existing and future investments in technology across the EOP.

Requirements

• Must be a U.S. citizen or national
• Selective Service registration is required if you are a male born after December 31, 1959.
• Subject to pre-employment and random drug tests.
• Must participate in the direct deposit pay program.
• New employees to the Executive Office of the President will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/.
• May be required to successfully complete a one year probationary period.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• Must be determined suitable for federal employment.
• Only experience and education obtained by the closing date of this announcement will be considered.
• The agency requires 30 days on site before being eligible to participate in the telework program.
• Must be able to obtain the Agile and Scrum Certification within 6 months of hire.
• Must be able to obtain the Product Management Certification within one-year of hire.

Qualifications

MINIMUM QUALIFICATION REQUIREMENTS All applicants must meet the qualification requirements outlined below to be considered minimally qualified for this position. The qualification requirements are in accordance with the OPM Qualification Standards. ALL QUALIFICATIONS MUST BE MET BY THE CLOSING DATE OF THIS ANNOUNCEMENT. BASIC REQUIREMENTS: Applicants must meet one of the following criteria listed below in order to meet the basic requirement for Supervisory IT Specialist (APPSW), 2210. 1. Attention to Detail - Meticulous; thoroughly reviews and proofreads various IT related data/information; dedicates focus to accomplish tasks that are complete, precise, and accurate to a given IT situation. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive IT services or IT products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess IT needs, provide expert technical information or assistance, resolve fairly complex or non-routine problems, or satisfy expectations; knowledge of available products and services; committed to providing quality IT products and services. 3. Communication - Expresses technical information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing presentations; listens to others, recognizes potential miscommunication, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies IT related problems using a variety of materials or sources; gathers and applies technical information to determine accuracy and relevance to moderately complex problems; uses sound judgment to generate and evaluate alternatives; makes decisions or recommendations that influence IT policies or programs and applies new developments to previously unresolved problems. -AND- TIME-IN-GRADE REQUIREMENTS: Applicants possess one full year (52 weeks) of specialized experience at or equivalent to the next lower grade level or pay band in Federal service or equivalent experience in the private or public sector. SPECIALIZED EXPERIENCE: Applicants must have a minimum of one year of specialized experience at a level of difficulty and responsibility comparable to the next lower grade or comparable pay band in the Federal service or equivalent experience in the private sector. You may qualify at the GS-15 level, if you fulfill the following qualification requirement:One year of specialized experience equivalent to the GS-14 grade level in the Federal service or equivalent experience in the private sector that demonstrates 1) Familiarity in agile or scrum development methodologies. 2) Managing or leading Product Management/Product Owner/Business Analysis teams. 3) Developing product requirements, engaging with stakeholders, crafting user stories, and documenting process workflows/diagrams/journeys. 4) Serving in a Product Management/Product Owner/Business analysis role; and 5) Conducting user research/discovery sprints. Experience refers to paid and unpaid experience, including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Contacts

• Address Office of Administration 725 17th Street Washington, DC 20503 US
• Name: Client Services EOP - OA
• Email: [email protected]