This position is in the Office of the Chief of Staff, at the Oklahoma City VA Health Care System (OKCVAHCS). The incumbent works with the Deputy Chief of Staff, Chief of Staff, Supervisory Health System Specialist to the Chief of Staff, other Executive Leadership/ Pentad, the executive staff of the Pentad, and Service Line Executives to review, plan and coordinate the delivery of health care programs throughout the facility.

Duties

The position is responsible for providing support to health care executives by analyzing, evaluating, advising on and/or coordinating health care delivery systems and operations. The position renders advice on operational policies and assures these policies are coordinated with, and in support of, field operations. The incumbent must assure that operational policies are coordinated with and in support of administrative functions in coordination with the supervisor. The incumbent is expected to use initiative in organizing and accomplishing the responsibilities that have been delegated. Major duties and responsibilities include, but are not limited to the following: Oversees congressional and VA Central Office Inquiries and conducts investigation of complaints from patients, family members, veterans and others within the community. Oversees and maintains business operations for assigned services. He/she reports daily operational status indicators for all services assigned. Implements improvements in workflow processes impacting multidisciplinary group of staff through influence and/or direct supervision of staff. Coordinates with the National Contracting Office-19 and OKC VAHCS Engineering Service in the coordination of activations, construction projects, renovation of existing space, and significant infrastructure upgrades. Collaborates with OKCVAHCS Service Leadership and guides clinical and administrative staff in developing and/or executing policies, processes and programs concerning the delivery of accessible, high-quality, and cost-effective health care. Develops processes to implement long and short-range strategies that support VHA Directives and/or OKCVAHCS policies and decisions that improve the quality of care provided by the OKCVAHCS. Provides oversight to assigned clinical services by ensuring recruitment tracking, performance appropriates, human resource related actions, and process improvements occur timely. Makes recommendations to address work-station related changes affecting the organization; hear and resolve complaints and provides informal mentorship for employees in assigned services. Work Schedule: Monday through Friday; 8:00am - 4:30pm Telework Eligibility: Not Eligible Position Description/PD#: Health System Specialist/PD142570 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. Regular and recurring work performed involves sitting at a desk, and/or attendance at conferences/meetings.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/20/2023. Time in Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. And Specialized Experience Requirement for GS-12: One (1) full year of specialized experience equivalent to the GS-11 level in the Federal service that equipped me with the knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of an Administrative Officer position. Specialized experience includes but are not limited to: Collaborates with OKCVAHCS Service Leadership and guides clinical and administrative staff in developing and/or executing policies, processes and programs concerning the delivery of accessible, high-quality, and cost-effective health care; Provide staffing assistant support to the Chief of Staff, Deputy Chief of Staff, and Supervisor Health System Specialist in addition to duties in the assigned services. Provides coverage to the Chief of staff's Office in the absence of the Supervisory Health System Specialist; Serves as the contracting officer's representative to support clinical operations to include clinical restructuring, and access expansion projects. You will be rated on the following Competencies for this position: Customer Service (Clerical/Technical)Decision MakingHuman Capital ManagementInterpersonal EffectivenessOrganizational AwarenessSystems Thinking Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.???????

Education

There is no educational substitution for the GS-12 grade level.

Contacts

• Address Oklahoma City VA Health Care System 921 Northeast 13th Street Oklahoma City, OK 73104 US
• Name: Lorraine Willis
• Phone: 4054565157
• Email: [email protected]