This position is located in the Management Directorate, Office of Chief Information Officer, Identity, Records, and National Security Division. As an Information Technology Project Manager, you will monitor the development of our IT applications and devices and will work with stakeholders in the technical development of identified priorities, contract oversight, and maintenance supervision.

Duties

Lead Agile software development teams and initiatives for the Office of Information Technology (OIT) to ensure continuous delivery of value-added, innovative Information Technology (IT) solutions using modern programming technologies and frameworks. Manage multiple IT projects across portfolios with significant financial investment and department-wide impact. Plan and direct the timely and effective design, development, modification, testing, deployment, support, and documentation of new or existing applications software for DHS organizations. Manage technological initiatives that address legislation, program, or policy requirements, meet new developments or changes in the portfolio due to program initiations, eliminations, or cost reductions, and organizational structure changes. Provide expert technical advice, guidance, and recommendations to managers within United States Citizenship and Immigration Services and the Department of Homeland Security and other stakeholders on critical and controversial IT issues.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 11/07/2023. Time in Grade does not apply to Delegated Examining Announcements, any reference to Time in Grade in the questionnaire will not apply to the rating and ranking of applicants. Basic Requirements: All applicants must meet the following basic requirements. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Selective Placement Factor #1: You must have experience managing large-scale, high-performance, production enterprise applications in a cloud environment including but not limited to Amazon Web Services (AWS), Google Cloud, or Azure. This experience must be documented in your resume. Failure to do so may result in an ineligible rating. Selective Placement Factor #2: You must have experience utilizing Agile development projects and programs supported by integrated DevSecOps (development, security, and operations) teams that use Kanban, Scrum, or similar application lifecycle management methodologies. This experience must be documented in your resume. Failure to do so may result in an ineligible rating. Selective Placement Factor #3: You must have experience with enterprise system monitoring and vulnerability analyzing tools such as New Relic and Splunk. This experience must be documented in your resume. Failure to do so may result in an ineligible rating. GS-14: You qualify at the GS-14 level if you possess one (1) year of specialized experience that equipped you with the skills needed to perform the job duties. This experience must have been equivalent to at least the GS-13 grade level. Examples include the following duties: Planning, implementing, and managing problem management systems designed to recognize, report, track and resolve problems, Developing and updating customer support policies and procedures, Analyzing and implementing network security measures, Identifying need for changes based on new network and security technologies or threats and developing solutions, Reviewing, formulating and evaluating service desk, network and security incident response policies. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 11/07/2023. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]