This position is located in the Federal Trade Commission's Office of the Executive Director (OED), Office of the Chief Information Officer (OCIO). The Office of the Chief Information Officer (OCIO) oversees all IT services in support of the FTC's mission and strategic plan.

Duties

The employee manages and monitors several services that comprise an end-to-end customer experience and regularly solicits and reviews stakeholder feedback and use of those services to identify opportunities for improved customer satisfaction and compliance with FTC policies and procedures. The employee researches controls that affect the confidentiality, integrity, and availability of IT services and business requirements that affect the customer's satisfaction with IT services, develops multiple alternatives for management's consideration based on that research, makes a data driven recommendation, implements the recommended alternative, and maintains ongoing operations on approval from upper management. The employee's research and recommendations are influenced by best practices for eDiscovery, Federal Civil Rules of Procedure, Rules of Practice and the Freedom of Information Act (FOIA). Alternatives can include actions that change current practices for strategy, acquisitions, budget, planning, governance or the technology itself that support an IT service and often encompass activities outside the immediate organization and outside OCIO. In addition, employee can develop alternatives in coordination with upper management that require anticipation of future FTC or government wide policies, procedures, and demands of IT services. Research, resulting alternatives, implementation, and ongoing operations of recommended alternative should reflect a level of attention to detail such that peers and supervisors can independently verify completion and thoroughness of completed work through use of FTC data such as that for budgets, acquisitions, governance, performance management, enterprise architecture, and customer feedback. Peers and supervisors within the immediate organization can use information discovered and shared through completed work to support quantitative trade-off considerations for senior decision makers. Each proposed alternative should reflect a complete solution that can include but is not limited to: On the basis of general design criteria provided, develop and deploy modifications to parts of a system that required significant revisions in the logic or techniques used in the original development Identification of system interrelationships to inform considerations for security and information management Sequencing of activities necessary to complete implementation of any recommendation through consultation with peers and customers Management actions that impact activities related to governance, budgeting, contracting and general resource allocation Anticipation of industry trends that affect FTC and government wide policies and procedures related to IT service delivery (ex: cloud services, data center consolidation, cybersecurity standards, government wide acquisition vehicles, FEDRAMP, etc.) Based on the level of expertise demonstrated in the research, development of alternatives, and outcomes of the implementation, and anticipation of industry trends, the supervisor may assign the employee tasks that require coordination with upper management and across customer groups to design integrated services that enhance the user experience in support of the FTC mission. In addition, the Microsoft 365 (M365) SME is expected to provide expertise in Microsoft 365 architectural design, development, implementation and management and provide guidance on the performance impact of the architecture. Understands and assists with enhancing IT customer communication and collaboration migrations in accordance with agreed upon service agreements. Incumbent would also be responsible for aligning M365 technology solutions with business strategies. The incumbent would perform technical oversight of implementation projects to assure alignment with architecture and technology standards and develop future strategies for M365 products and services. Designs, plans and performs Microsoft Exchange and 365 migrations. Proven design, planning and implementation experience with Microsoft Teams and SharePoint Online Experience. Responsible for leadership and delivery of project based assignments that encompass system architecture, proof-of-concept and deployment services. Facilitate and lead client configuration planning meetings and articulate pros & cons of design/architecture decision across a wide spectrum of factors - e.g. latency, storage, startup/shutdown. Strong customer relationship skills and willingness to lead customers through successful challenging projects which includes estimating, developing Performance Work Statements and monitoring vendor performance. Organizational change management experience, including communications planning, to drive increased adoption levels with new technology deployments to increase the organization's productivity, collaboration, communication, and user satisfaction. The employee shall perform other duties as assigned.

Requirements

• U.S. citizenship requirement must be met by the closing date of this vacancy.
• This position is subject to a background investigation.
• Males born after December 31, 1959 must register with Selective Service.
• You may serve a one-year probationary period under this appointment.
• You must meet time-in-grade requirement by the closing date of this vacancy.
• You must submit a copy of your performance appraisal with your application.
• This position is not in the bargaining unit.

Qualifications

For the GS-14 level: You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-13 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: experience with identity, credential and access management (ICAM) principles, requirements, tools and technologies, conducting research and analysis on security controls that affect the confidentiality, integrity and availability of IT services and ensure services meet the current and future business requirements to extend, enhance and or optimize services. The ideal candidate will have: Experience with Microsoft Outlook for Microsoft 365. Experience with the entire MS365 suite of applications to include but not limited to Teams, SharePoint Online, OneDrive, Exchange Online, Microsoft Active Directory Online/Onsite Experience in creating and configuring Microsoft 365 tenants Experience with managing data in M365 to include data retention, sensitivity labeling, Data Loss Prevention and eDiscovery Experience in project management leading M365 projects Understanding of Microsoft MDM tools - Intune, Azure Identity and Rights Management, Enterprise Mobility + Security. Strong understanding of ITIL. Organizational change management experience to include large-scale implementation projects designed to increase productivity, collaboration, and communication In addition to the specialized experience requirements; for all positions, individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no education substitute at this level.

Contacts

• Address Federal Trade Commission 600 Pennsylvania Ave, NW Suite H-723 Washington, DC 20580 US
• Name: Dominique Hardy
• Phone: 202-326-3797
• Email: [email protected]