This position is in the Veteran and Family Member Programs (VFMP) Directorate, Office of Integrated Veteran Care (OIVC) at the VA Medical Center in Denver or Grand Junction, CO. The Supervisory Health System Specialist performs duties vital to the successful planning, development, implementation, quality and monitoring of Civilian Health and Medical Program-VA (CHAMPVA) Care Coordination operations.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** The major duties include but may not be limited to: Supervises and coordinates all work processes that occur within a Care Coordination Team of the CHAMPVA Department; Determines the number and types of workers needed to accomplish projects and program objectives within the Care Coordination Team; redirects individual workers and resources to accomplish unanticipated work; Assigns and reviews work, assesses project statuses, and provides technical direction and guidance on priorities; helps in accomplishing difficult work projects; Makes selections, conducts, or arranges for employee training and staff development, and recommends or approves other personnel actions; Observes employee performance; demonstrates and conducts work performance critiques; Serves as a technical authority for operations and initiatives that have a direct impact on care coordination operations that affect CHAMPVA beneficiaries; Recommends organizational changes and improvements in support of CHAMPVA programs and functions to improve operational efficiencies; Establishes action plans, monitors assignments or other responsibilities, develops milestones, evaluates processes, develops procedures, and initiates corrective actions when issues are identified to ensure tasks are completed on time; Facilitates provider outreach and education to ensure key stakeholders are informed on current VA policies and procedures that pertain to CHAMPVA Programs; Facilitates cyclic coordinated care team meetings to ensure all key program stakeholders are informed on all current program events, news, and updates; Coordinates with Veterans Benefit Administration (VBA) counterparts to facilitate information exchanges regarding health care services coverage, beneficiary enrollment, termination, or level of-disability awards in the CHAMPVA program; Collects data through process audits for analyzing and investigating adverse quality trends to initiate corrective actions within CHAMPVA; and Performs other related duties as assigned. Work Schedule: Monday through Friday, 8:00am to 4:30pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved Financial Disclosure Report: Not Required Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Requirements

Qualifications

To qualify for this position at the GS-12 grade level, you must meet the following requirement: Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-11) in the Federal Service that has given you the particular knowledge, skills and abilities required to successfully perform the duties of a Supervisory Health System Specialist, and that is typically in or related to the work of the position to be filled. Specialized experience is defined as progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: 1) Missions, organizations, programs, and requirements of health care delivery systems; 2) Regulations and standards of various regulatory and credentialing groups; and 3) Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Administration and ManagementCustomer Service (Clerical/Technical)Internal Controls/IntegrityManaging Human Resources IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work is primarily sedentary with occasional requirements to walk around in an office building to meet with employees. The person in this position may need to stoop, bend, reach, or occasionally carry loads weighing up to 20 pounds. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Workforce Management - Community Care 120 SE 6th Street Suite 102 Topeka, KS 66603 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]