The Program Support Assistant will be located in the Home Based Rural Health Program and reports directly to HBPC Rural Health Program Director and ultimately to Associate Chief of Staff for Geriatrics Extended Care (ACOS/GEC). They will perform a variety of administrative and automation functions to support the Geriatrics Extended Care Programs and the HBPC Rural Health staff.

Duties

Major duties include: Prepares, executes, and/or tracks program-specific information and data. Serves as the computer and data consultant in preparing report spreadsheets, graphics, tables, and flow sheets that facilitate data analysis. Responsible for input of required data into the CCHT databases in a timely fashion. Manages and tracks the fleet vehicle pool assigned to HBPC. Performs work related to the acquisition and/or development of program information and resource materials to support the program development, educational and technical activities of the department and organization. Responsible for establishing and maintaining inventory of all telehealth equipment including leased and purchased equipment or in the event of a centralized prosthetic process will be the contact for this process at the program level. Screens calls and personally answers calls when the requested information concerns routine and procedural requirements. Processes incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication. Schedules appointments, coordinates meetings, and/or schedules conferences. Work Schedule: Monday - Friday, 7:30am - 4:00 pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Clerk (OA)/PD020740 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/02/2023. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: providing clerical, technical, or customer support; receiving and referring phone calls; communicating and treating customers in a courteous, tactful and respectful manner while providing consistent information according to established policies and procedures; and using computer programs to prepare documents. Note: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hour worked per week. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed four (4) years of education above the high school level in any field which high school graduation or the equivalent is the normal prerequisite. (Transcripts must be submitted at time of application) OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond two year of education above the high school level. You will be rated on the following Competencies for this position: ClericalCommunicationsComputer SkillsManages and Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary with short periods of walking or standing and carrying completed light loads of books, reports, or documents. However, there are extensive keyboarding demands in the position. No other special physical demands are required to perform the work. The work environment involves minimal risks and observance of safety precautions typical to an office setting. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Fresno VA Medical Center 2615 East Clinton Avenue Fresno, CA 93703 US
• Name: Dana Mitchell
• Phone: (415) 221-4810 X25781
• Email: [email protected]