IOWA AIR NATIONAL GUARD - TITLE 32 EXCEPTED SERVICE POSITION This position is open to current military members of the 132d Wing, Des Moines, Iowa Air National Guard LOCATION: 132d Wing, Des Moines, Iowa THIS POSITION IS INDEFINITE AND MAY BECOME PERMANENT.

Duties

As a IT SPEC (CUSTOMER SUPPORT) (INDEFINITE-MAY BECOME PERMANENT), GS-2210-11 your duties are below; 1. Monitors, maintains, and recommends optimum voice and data network systems configuration and architecture, to include administering and programming the system's messaging, broadcasting, automated attendants, load capacity, call restrictions, and classes of services. Performs all software upgrades and troubleshooting of the operating system and switch hardware using appropriate software solutions or diagnostic equipment. Applies diagnostic and network management equipment to test, configure, evaluate, and optimize all circuits and services. Develops detailed lists of equipment and capabilities to satisfy current requirements for the entire switched system or segments of the complete switched system. 2. Designs, develops and conducts technical and operational tests and evaluations of a wide range of communications equipment and systems. Designs specific kinds of communications networks, according to operating requirements, planned traffic and the location of stations and users. Conducts site surveys for information systems equipment, verifying adequacy of network cable, power, and general condition. Assembles cables and connectors for military and/or commercial interface. 3. Installs, configures and programs networking equipment to include routers, network encryption devices, switches, channel switch units (CSU), digital switch units (DSU) and multiplexers using military and commercial protocols such as Integrated Services Digital Network (ISDN), Border Gateway Protocol (BGP), Open Shortest Path First (OSPF), Routing Interchange Protocol (RIP), and Point to Point Protocol (PPP). Programs and uses remote management tools to administer and operate active networks. Evaluates and recommends commercial of-the-shelf software (COTS) solutions for all telecommunications requirements. 4. Coordinates with outside agencies and customers to provide required services and technical solutions. Responsibilities involve direct customer support including recommending new equipment, site surveys, training, resolving problems related to configuration management, systems functionality, hardware and software configuration, and system conflict resolution. Develops and coordinates tactical Internet Protocol (IP) networks for local, metropolitan, and wide area networks. Administers the implementation of approved telecommunications projects and contracts by planning the installation, maintenance and evaluation of the system. 5. Develops and manages problem and trend analysis data of communications equipment and systems. Prepares, maintains and submits applicable maintenance records and reports. Administers the Maintenance Standardization and Evaluation Program (MSEP) within the work center. Provides technical assistance and guidance to the users of the system to include adherence to established policies and procedure. 6. Performs maintenance, strapping, and configuration of Cryptographic units. 7. Develops, establishes and maintains work center training programs. Plans and schedules tasks and training activities for drill status guard members. Oversees and conducts on-the-job training (OJT) for personnel. Creates and develops lesson plans. Ensures availability of facilities and training aids. Monitors the training status of personnel and ensures that supplemental and/or remedial training is accomplished. Implements the Base Information Protection (BIP) training program under guidance of unit program to include training scenarios for BIP (e.g., hacker, intrusions, etc) local procedures for reporting and responding to BIP issue. Performs duties required for the mobilization readiness of section personnel and equipment. 8. Plans and lays out work to be accomplished. Determines approaches, methods and courses of action required to accomplish the mission. Determines appropriate maintenance procedures. Estimates time, equipment and material requirements. 9. Performs other duties as assigned. D1557

Requirements

Qualifications

In describing your experience, please be clear and specific. We will not make assumptions regarding your experience. Applicants who do not fully address the minimum/specialized experience needed for the position in their resume will not be referred for consideration. MINIMUM REQUIREMENTS: Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. SPECIALIZED EXPERIENCE REQUIREMENTS: GS-2210-11: Must have at least 36 months experience in the following: Experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.

Education

Substitution of Education for Specialized Experience - For the GS-5 level, a 4-year course of study leading to a bachelor's degree may be substituted for the experience requirements. At the GS-7 level, on full year of graduate level education or superior academic achievement. At the GS-9 level, a masters or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree may be substituted. At the GS-11 level, a Ph.D. or equivalent, or 3 years of progressively higher-level graduate education leading to such a degree.

Major study-computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.

To receive credit for Education, you must provide college transcripts to support your Educational claims.

Contacts

• Address IA 132nd Wing 3100 McKinley Ave Des Moines, IA 50321-2799 US
• Name: Alyssa Smith
• Phone: 515-252-4682
• Email: [email protected]