The incumbent serves as a Program Support Assistant (PSA) in Polytrauma System of Care (PSC) and provides day-to-day coordination of the Post 911 Military to VA (M2VA) administrative offices. This individual works under the direction of the Business Manager, Rehabilitation Service, and ensures priorities and needs are met for each area. Routine work is performed independently in accordance with the overall objectives of PSC and the VA Palo Alto/Livermore Health Care System (VAPAHCS).

Duties

DUTIES INCLUDE BUT NOT LIMITED TO: Incumbent fulfills administrative functions as assigned and serves as backup coverage for other sections as needed. Acts as a point of contact for the service for many requests of information or action from within the medical center, patients, and patient families and receives/screens telephone calls, visitors, faxes, emails and incoming mail. Maintains files, policy manuals, and procedure manuals for their assigned section Serves as backup automated data processing access coordinator Responsible for retrieving consult management data and collecting data, performing data entry, including but not limited to the scanning of images, maintain/monitor databases, and run reports as requested. Completes mandatory national and local training requirements. Work Schedule: M-F, 8:00am - 4:30 pm Position Description/PD#: Program Support Assistant/PD06831O Financial Disclosure Report: Not required This vacancy may be used to fill either location Palo Alto or Livermore facility

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/03/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of taking the appropriate follow-up action and to anticipate and prepare materials needed in order to respond to correspondence or phone calls from all entities with the VA and all non-VA entities, Knowledge of service procedures, policies, priorities, program goals, organization and functions of the office necessary to coordinate the procedural work within the office, as well as coordinate work with other offices and agencies. This includes the knowledge of how to obtain and monitor the full range of support services, such as requisition of supplies, maintenance and printing services, and various types of personnel and training actions. This also includes the ability to perform non-routine assignments, drafting brief responses to routine correspondence, and locating information in files and preparing summary reports. You will be rated on the following Competencies for this position: Analytical ReasoningClericalComputer Skills Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: There are no unique physical demands other than the ability to work and concentrate with frequent telephone and/or personal contact interruptions by staff, Veterans, families, and visitors. Most of the work is sedentary, but some mobility is required such as walking, standing, bending, lifting, and carrying light items such as books, papers, and files. This position also requires mobility within the medical center and in rare instances, via shuttle, bus, or government car between other locations within the healthcare system. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Palo Alto VA Medical Center 3801 Miranda Avenue Palo Alto, CA 94304 US
• Name: Desiree Carter
• Phone: 504-314-5492
• Email: [email protected]