The primary purpose of the position is to provide specialized administrative, technical, and clerical work to support the efficient operation of Specialty Care Clinical Resource Hub (CRH) which is situated within the and VA Palo Alto Health Care System. This position requires excellent communication skills. A high degree of discretion is required due to frequent access to confidential patient information.

Duties

Responsibility to complete projects and resolve questions or issues that arise, as well as operational aspects of the Specialty CRH Service. Provides high level programmatic support to the Specialty CRH Service. Develops and compiles reports relevant to performance measures, performance improvement and related administration requirements. Supports Specialty CRH Service and advises service leadership on all practical and technical aspects of program administration and a wide variety of problems or situations in these programs, including performance measures, clerical operations, program management and report completion. Assists with drafting strategic plans and marketing strategies to Veterans, providers, and staff. Completes a wide variety of special projects as assigned, which require specialized and technical administrative knowledge. Orients staff to the Specialty CRH and is responsible for providing staff with up-to-date information regarding different regulations, Specialty CRH processes, standard operating procedures, and program goals. Analyzes gathered data and utilizes independent judgment to determine appropriate clinical and business process changes or impact to clinical guidelines in terms of policies, procedures, and user behaviors. Work Schedule: 0800 am - 04:30pm PST Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Regular Telework 3+ days per pay period. Virtual: This is not a virtual position. Position Description/PD#: Administrative Support Assistant/PD01691O

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/06/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Analyzes gathered data and utilizes independent judgment to determine appropriate clinical and business process changes or impact to clinical guidelines in terms of policies, procedures, and user behaviors. Specialty CRH Virtual Care policies and standard of procedures (SOPs) to ensure compliance with national guidelines. Assists with drafting strategic plans and marketing strategies to Veterans, providers, and staff. Completes a wide variety of special projects as assigned, which require specialized and technical administrative knowledge. Specialized administrative support duties for Specialty CRH Service which involve a wide variety of problems and situations, including budget, purchasing, personnel administration, data, and file management. Orients staff to Specialty CRH and Virtual Care programs and is responsible for providing staff with up-to-date information regarding different regulations, Specialty CRH processes, standard operating procedures, and program goals. Performs other data extraction and interpretation duties as requested to facilitate effective functioning of Specialty CRH Service. You will be rated on the following Competencies for this position: Administration and ManagementClericalCustomer Service (Clerical/Technical)Data Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: None For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Palo Alto VA Medical Center 3801 Miranda Avenue Palo Alto, CA 94304 US
• Name: Odarius Pouncil
• Phone: 559-231-3372
• Email: [email protected]