The purpose of the position is to serve as Program Support Assistant for the Eligibility/Benefits Unit of Health Administration Section at the El Paso VA Health Care System. The incumbent is responsible for a wide range of assignments and provides administrative support to the Unit, and the clinical staff recovery aspects of this position have a direct impact on the reimbursement of the facility.

Duties

*** Bargaining Position *** Responsible for interviewing and determining healthcare eligibility for patients Entering demographic, military service data, (i.e. DD-214), and insurance and income information into Veterans Health Information System and Technology Architecture (VistA). Verify eligibility/entitlement for benefits of all applicants using various methods including income assessments, military discharge documents, computer hospital inquiries. Advise Veterans of their entitlement to various medical benefits and discusses co-payment requirements Utilize extreme tact and diplomacy when explaining complicated laws and regulations. Provide exceptional customer service by exceeding the customer's expectations. Actively listens to customers with respect and concern; pays attention to the details of the customer's needs and help the customer arrive at a satisfactory solution to the problem. Assist Veterans seeking to obtain a Primary Care appointment and assignment to a Primary Care team. Accurately generates patient data cards for Veterans applying for care using the Veterans Identification Card (VIC) system. Educates and assists with enrollment of Veterans into the MyHealthe Vet online program. Assists with coordinating and scheduling Veterans in the New Patient Orientation program/process. Identifies and collates health insurance information from all applicants for entry into VistA and the Insurance Capture Buffer (ICB) Files copies of insurance company enrollment identification cards and researches employers as needed to obtain complete data. Performs duties related to scanning of administrative information documents into the computerized administrative record (VISTA imaging). Work Schedule: Monday - Friday 8:00 a.m. - 4:45 p.m. Telework: Not Available Virtual: This is not a virtual/remote position. Position Description Title/PD#: Program Support Assistant (OA) / PD-756-01399-A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/27/2023. GS-6 Specialized Experience: One year of specialized experience (equivalent to the GS-5 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: interviewing and determining healthcare eligibility for patients applying for medical benefits; entering demographic, military service data, (i.e. DD214), insurance and income information into database; determine eligibility/entitlement for benefits using income assessments, military discharge documents and computer hospital inquiries; advise Veterans of their entitlements to various medical benefits and co-payments for services; respond to inquiries from Veterans, facility staff, and other agencies on the application process; ability to work rapidly with high degree of accuracy and under considerable pressure; perform registration, pre-registration, and schedule appointments and provide exceptional customers service. AND TYPING PROFICIENCY: This position requires the skills of a qualified typist. In addition to meeting the experience requirement, you must be able to type at least 40 words per minute. There is no educational substitution for the GS-6 level. Your resume will be reviewed for the following Competencies: Accountability Customer Service Flexibility Interpersonal Skills Oral Communication Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution for the GS-6 level.

Contacts

• Address El Paso VA Clinic 5001 North Piedras Street El Paso, TX 79930 US
• Name: VISN 17 SSU USAS Group
• Email: [email protected]