This position is organizationally located at the Wilkes-Barre VA Medical Center and is under the direct supervision of the Assistant Director of Patient Care Services. The Wilkes-Barre VA Medical Center is a 58-bed complexity level 2 teaching hospital facility which provides a full range of patient care services. The medical center operates 58 hospital beds, 10 domiciliary beds, and 105 Community Living Center (CLC) beds.

Duties

The Chief HAS manages, guides, plans, coordinates, directs and provides oversight to all programs located within the Health Administration Service. S/he holds full responsibility for all activities performed and has full authority to make decisions pertinent to Health Administration Service. The work performed by the Chief HAS and staff ultimately affects the plans, goals and effectiveness of the Lebanon VAMC operations in providing timely access and quality services to our Veteran population. S/he operationalizes new initiatives, processes or strategies needed to improve or sustain high performance in support of the organization. Duties include, but are not limited to: Responsible for the development of both long and short-range policies and plans for the organization by coordinating the medical administration needs of the medical center. Evaluation of program effectiveness usually focusing on the delivery of program benefits at various echelons within the organization or locations throughout the facility and through the network. Provides leadership to his/her subordinate staff; ensures staff and higher-level management as well as customers are informed about significant matters; develops good working relationships with internal and external customers and ensures that work products are acceptable and timely through monitoring and auditing of the work products. Identifies barriers to providing exceptional customer service by using customer feedback in planning and providing products and services to enhance the overall customer service experience of all veterans' staff and visitors. Develops guidelines for data compatibility, consistency, and monitoring for compliance to improve the quality of clinical, financial and administrative data. Maximizes LV AMC's authorized reimbursement for health care provided while minimizing billing denials and preventing any potential issues of fraud and abuse. Interprets new guidance and directives that directly and /or indirectly impact Health Administration Service and develops and executes viable action plans. Takes the initiative to identify needs and potential issues/concerns and devises flexibilities in operations and constructive approaches to the resolution of problems. May serve on various medical center committees, planning committees, improvement workgroups, or any others special project's that may arise. Evaluates and modifies organizational structure and systems to achieve program goals. Performs the administrative and human resource management supervision relative to the staff supervised. Position Description/PD#: Medical Administrative Officer (Chief, Health Administration Service)/PD010840Relocation/Recruitment Incentives: May be authorized Financial Disclosure Report: Not required Work Schedule: Monday-Friday 8:00am-4:30pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Medical Administrative Officer (Chief, Health Administration Service)/PD010840 Permanent Change of Station (PCS): Authorized

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/06/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Manages, guides, plans, coordinates, directs and provides oversight to service line programs; provides oversight and guidance on technical issues involving eligibility, scheduling, transportation, registration, patient movements, clinic setup, encounters, workload, medical records issues, release information, and records management; develops/implements policies, plans, budget, guidelines and proposals for efficient and effective utilization of resources and the operation of services; analyses data and prepares reports for top leadership decision-making on a routing basis; evaluates performance of subordinates, interviews candidates for positions, recommends appointments, promotions or reassignments, develops performance standards. You will be rated on the following Competencies for this position: Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services Organizational Awareness: Knows the organization's mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization. Planning and Evaluating: Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes. Technical Competence: Uses knowledge that is acquired through formal training or extensive on the job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues Human Capital Management: Builds and manages workforce based on organizational goals, budget considerations, and staffing needs. Ensures that employees are appropriately recruited, selected, appraised, and rewarded; takes action to address performance problems. Manages a multi-sector workforce and a variety of work situations Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although moderate physical effort may be required in attending meetings in many different locations across the campus, conducting walking rounds and site visits to the community-based outpatient clinics. The responsibilities of the position can often be physically demanding and stressful due to competing demands. The incumbent must take personal initiative to manage time, resources and priorities to assist with workflow and workload. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Wilkes-Barre VA Medical Center 1111 East End Boulevard Wilkes-Barre, PA 18711 US
• Name: Victoria Williams
• Phone: 2026325875
• Email: [email protected]