This vacancy is limited to the first 75 applications received and will close at 11:59 pm ET on the closing date identified above or the day we receive the 75th application, whichever occurs first. This position is located in the Chief Information Office (CIO) which manages the Information Resources environment for the Forest Service. For additional information about the duties of this position, please contact Chris Manning at 240-429-4648 or [email protected].

Duties

Completes the integration of all video collaboration systems components, e.g., procedures, databases, policies, software, and hardware in scope. Performs periodic and scheduled analysis on installed video collaboration systems and diagnose problems encountered in systems operations. Develops plans for installing, configuring, and troubleshooting information technology (IT) collaboration hardware and software. Participates in the testing of new hardware/software in conjunction with the application developers. Provides support for any malfunction of hardware or software to make a determination of the malfunction and whether outside assistance is required.

Requirements

• Must be a U.S. Citizen or National.
• Males born after 12/31/1959 must be Selective Service registered or exempt.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check.
• Successful completion of one year probationary period, unless previously served.
• Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov

Qualifications

In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards. Your application and resume must clearly show that you possess the experience requirements. Specialized Experience Requirement: For the GS-12: You must have one year of specialized experience equivalent to the GS-11 grade level in the Federal Service. Specialized experience is defined as three or more of the following: applying analytical processes to the planning, design, and implementation of new and improved information technology systems to meet the business requirements of customer organizations; and/or reviewing general business and functional requirements that support the need for information technology systems; and/or identifying and evaluating potential information technology systems design approaches; and/or working with senior management officials, employees, contractors, and computer personnel from other federal agencies, and vendor representatives. In addition to the qualification requirements above, applicants must have information technology-related experience demonstrating each of the four competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. TIME IN GRADE REQUIREMENT: If you are a current federal employee in the General Schedule (GS) pay plan and applying for a promotion opportunity, you must meet time-in-grade (TIG) requirements of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled. This requirement must be met by the closing date of this announcement.

Education

There is no education substitute for this position.

Contacts

• Address USDA Forest Service HRM Contact Center DO NOT MAIL IN APPLICATIONS, SEE INSTRUCTIONS IN THE ANNOUNCEMENT. Albuquerque, NM 87109 US
• Name: HRM Contact Center
• Phone: 1-877-372-7248 X2
• Email: [email protected]